What We Stand For
Since 2008, our minority business and family-owned disaster restoration and cleaning company has proudly served Chicago and the surrounding suburbs. We do so with a deep, professional commitment to our work and a personal dedication to the people we help every day.
We believe in building long-term relationships throughout the community by earning our clients’ trust and loyalty. Truly caring for our customers and our team members is an affirmation of our sense of responsibility to those around us. Very few businesses are in our position to support people when they need it the most. We’re grateful that we can respond with services that make a positive, lasting difference.
Here at ServiceMaster Restoration by Zaba, we stand for and by our Act of Kindness policy. Our goal is to help employees create a better work environment by engaging in kind actions with our clients and other members of the public. By performing kind acts for others we increase motivation and productivity among work groups as well as company loyalty when it is part of the work culture. These acts also help lower stress levels and improvement of overall mental health.
We want our clients to experience our human and compassionate side and honest practices. Keeping in mind the following when performing an act of kindness:
Give a reason to share.
Don’t be predictable.
Consider the future.
Who We Are
Our disaster restoration teams work shoulder to shoulder on some of the toughest assignments imaginable. We enjoy the support that comes from sharing goals, and we celebrate the value of a job well done. Our professional pride shows in all that we do, and our personal commitment to serving the Chicago community makes us a united family.
Diana Rodriguez-Zaba, Partner
After 10 years with the Deputy Commissioner of Children’s Services in Chicago, Diana went to work establishing our restoration company. She expanded our operations into one of the city’s most successful franchises. Diana’s executive background, compassionate spirit and dedication to hard work are key to our ongoing success.Diana cares deeply for every team member. Her greatest rewards come from seeing them grow through her guidance.
Neil Omar, Director of Operations
Neil’s background in construction serves him well as our Large Loss Commercial specialist. He began operating our company in 2008 and has successfully completed hundreds of restoration projects.
Neil’s outstanding management skills ensure that our special brand of client care always exceeds the highest standards.
Luis Hernandez, Project Manager
Luis took on the position of Project Manager in 2012. His abilities to lead our teams in the field and assist in every facet of the business make him a very valued member of our company.
Luis is fully IICRC certified, and his talent for managing critical projects contributes to our success every day.
Joseph Juma, Project Manager
At the age of 16, Joseph was our youngest team member when he began his career with us in 2008. Within three years, he was fully IICRC certified.
He continuously leads and inspires by example as he extends our Acts of Kindness policy to all of our clients.
Alecia Hernandez, Claims Specialist
Alecia joined our company in 2012 and quickly developed an expertise in claims management. Her comprehensive knowledge of insurance coverage and the claims process enable her to act as a strong, caring customer advocate.
Alecia’s passion for her work and dedication to clients stand as an inspiration to all of us.
Vanessa Rios, Administrative Manager
Since 2011, Vanessa has been the friendly voice that customers rely on when they call our office. Her administrative leadership talents keep everything running smoothly for our staff and our teams in the field.
Vanessa organizes operations, excels at strategic planning and still finds time to pursue her Bachelor’s Degree in Social Work.
How We Do It
We balance our commitment to hard work with a very real involvement in the communities that we serve every day. Both of our headquarters in Chicago and Skokie have designated areas set aside for hosting local meetings, small business conferences and community organization activities. Our outreach efforts were recently recognized by a nomination for the Illinois Family Business of the Year Award from the Loyola School of Business.
ServiceMaster Restoration by Zaba provides emergency response capabilities across all of Chicago and the suburbs. Our highly trained staff answers calls 24/7, and our certified technicians are on the scene immediately. We’re proud of our sterling reputation with property owners throughout the area, and we earn that standing by consistently delivering our very best professional services and personal client care.
We handle every job from start to finish and are the leaders in the disaster industry. Give us a call today 773.647.1985 or fill out our convenient online form.