When you’re dealing with water damage in your home, the mess overwhelms everything. It creates an environment that jeopardizes your personal safety, and it puts your loved ones at risk too.
It’s important to call a water damage restoration company immediately and let a team of professionals take care of the problem. ServiceMaster by Zaba is the local leader for 24 hour emergency house and business water damage restoration and cleanup services in Chicago, IL and suburbs.
100% Satisfaction Guaranteed. Call us now for fast and effective help!
We Offer the Following 24 Hour Water Damage Repair Services:
We serve the surrounding communities from our headquarters in both Chicago and Skokie, so we arrive at your doorstep within 90 minutes of your call, and we usually beat that time. Guaranteed!
You have IICRC certified technicians by your side
Our experienced water damage cleanup technicians are highly trained in the use of industry-approved equipment and the very latest water damage repair techniques. Once we have your approval, we get started right away.
You won’t need to worry about insurance paperwork
Our knowledgeable staff helps you navigate the claims process from day one until everything is finished. Insurance companies trust us with complex paperwork because of our Quality Restoration Vendor status.
Residential Water Damage
Whether you’re dealing with a burst pipe, leaky water heater or subfloor water damage, you can count on us. No home water damage restoration job is too big or too small for us.
When disaster strikes your business, you need a professional company with comprehensive capabilities.
We maintain a solid reputation with area property owners and facility managers through our work in high rises, warehouses, hospitals, business parks and more. We understand your unique needs, and we’re always happy to provide references.
If you’re dealing with water damage at your real estate property, we repair damages and get your tenants back in the building as soon as possible. Our years of experience cover multi-family properties all across Chicago and the suburbs. We’re glad to share references from previous customers including property managers and condo associations.
If sewage backs up in your home or business, it’s more than a soggy mess.
Sewage backup is referred to as black water because it contains a dangerous mix of viruses, bacteria, microbes and harsh chemicals. Black water poses a serious hazard to your health. We clean sewage backup and completely sanitize your property.
Whether you’re dealing with basement water leaks, burst pipes or faulty sprinkler systems, we’re here to help. Situations like these arise unexpectedly, but you can rely on our emergency response 24/7.
Water-damaged carpets smell terrible and create an environment that encourages unhealthy mold growth. With immediate attention, most carpets with water damage can be cleaned and restored to their original condition.
Came home from work and it was raining in my living room, and dining room, there was water gushing through all the light fixtures and can lighting, some of the ceiling was already starting to cave in. I ran upstairs because I thought for sure the water had been left on but everything was fine. I had to turn the water main off because the waiter would not stop. We called our plumber, insurance company and Service Master. We did not know where to begin. Such a bazaar situation. They had to remove the entire living room ceiling and found a burst water pipe from the bathroom above. We still do not how that happened. The water ruined my entire first floor and most of my basement. This was such an inconvenience, I cant even begin to explain. ServiceMaster did an excellent job, they had to gutt the entire first floor and basement, their work was immaculate and left everything very clean, they did not leave any garbage behind, it was clean and ready to go for my contractor to start the reconstruction process. We are still not in the house, however my experience with service master was excellent, as well as my plumber and insurance adjuster.read more
Woke up to a flooded kitchen! Apparently the plumbing lines in your dishwasher can burst for whatever reason. I always run the dishwasher at night before going to be bed, but this time while the dishwasher was running at some point it had a burst water line. This happened some time while we are all sleeping. I woke up at 6am with a loud knock on my door. My downstairs neighbor said it was raining in their unit, what a nightmare! My condo was flooded, floors and carpets and drywall soaked. Water everywhere and the units below me are beyond upset. The building sent in the engineer who could not fix anything. In a desperate search I found ServiceMaster Zaba on-line, they were able to come out right away. They told me to call insurance and also talk to the condo association. So this review is tell ServiceMaster how awesome they are, and also to bring awareness to those who own a dishwasher...do not run a load overnight and get it checked regularly, this was a big mess for my unit, and two units below me. Thankfully ServiceMaster was able to service all of us at once but I cannot begin to tell you what an awful feeling it is to wake up to this mess.read more
A few days ago I came home to find that a pipe burst in my bathroom and the whole place flooded. I tried cleaning up whatever I could by myself but gave up and decided to look for a water damage restoration service in Chicago. I found ServiceMaster by Zaba online, read the reviews, and decided to hire them. They saved my home!
The water removal and cleanup service wasn't cheap but they worked with my insurance company and billed them directly. I'm really fortunate for Diana and her team. They are top notch and I'll definitely use them in the future for other cleaning services.read more
Love these guys! I had a toilet overflow, not sure how that happened, its just me and my wife in the home. My wife got home and freaked out, so much water. We tried to clean it up but there was no way we could do it ourselves . our agent called in ServiceMaster. These guys first calmed my wife, I couldn't do it, then they walked us through the process and started their thing. There was a lot of drywall that had to come out but fortunately they were able to save the floors. Thanks for all your help. The girls at the office are great too.read more
This review is for the office staff, I called ServiceMaster for advice on water damage. I had a toilet overflow in my basement, water traveled through the drywall and affected floors. I got to it right away and started cleaning up the water. I googled how to clean up water damage and found their blog. I followed the steps they provided. I'm a tenant so my landlord was not going to pay to have someone come out since he felt it was my fault. I called servicemaster around 7pm on Sunday and Brittney was very helpful, she spent 20 minutes on the phone with me and provided me with guidance. Again it was a smaller job so I was able to do it myself. She was not pushy about her services and actually told me I did everything I should have done to avoid secondary damage. I got a call from Servicemaster the next day checking in to make sure I was still doing ok. Great customer service from this company.read more
Our house suffered an electrical fire causing damage throughout the entire home. My husband and I didn't know where to begin to get our home back in order. We called our insurance agent, and he said to call ServiceMaster by Zaba, which is one of their insurance vendors.
When i called the office the staff made me feel very comfortable, they were very friendly and walked me through the claims process.
Within the hour the project manager and technicians arrived. They were very professional and answered all of our questions, we had plenty of questions and the staff never got annoyed with with us.
The entire job took about a week to complete because of all the adjusters that had to come and look at different areas if the home, the adjusters said ServiceMaster was on point with their scope which made me feel even better. I could not be more grateful for ServiceMaster by Zaba and their fantastic team!
This review is for their emergency services, I will follow up soon with a review for their Reconstruction services, as we will be starting that next week, but I am sure they will do a wonderful job.read more
I called ServiceMaster by Zaba while my basement was in the middle of flooding. In a panic, I asked for a crew to be sent out asap. (It was a horrible storm that day with lots of power outages) Brittany explained that they were all booked up and would have someone out in 24 hours, but would call me if anyone cancelled. I wasn't hopeful.
Well, sure enough...two hours later, Brittany called to say that someone had cancelled and they could make it to my house within two hours. A crew of 4 people came over and looked at the damages. A full verbal and written estimate and explanation was provided on the spot. We agreed to the work and these amazing men went to work. This crew was TOP NOTCH. They worked non stop to remove the water soaked carpeting, remove the baseboards around my basement and cut holes in the walls for air circulation to prevent molding. Then several fans were placed around the rooms. They explained what would take place over the next few days and when they would be back to pick up the equipment. All of the guys were friendly, professional, neat, hardworking and did everything as promised without any surprises or hidden fees. This was not an easy job at all !
The equipment was picked up, as promised, and followup calls were made by the office to see if were were satisfied with our services.
I hope that I don't ever need restoration services again, but I can assure you that I wouldn't call anyone else except ServiceMaster by ZABA. I learned that the ServiceMasters are independently owned. I cannot speak for the other locations.....but based on my experience, there is no need to look elsewhere.
I usually do not write on-line reviews, but I felt that this was something worth taking the time to share. A huge thanks to Brittany, Diana and the rest of the crew from Zaba. You made a really lousy situation in our basement so much easier!!!! THANK YOU FOR EVERYTHING !!!!!read more
Our basement flooded recently. My husband and i were out of town when a neighbor called to say there was a pool of water in our basement. Both of our sump pumps went out. We called Service Master and they came out within the hour.
Considering that we were out of the country the process was not as bad as we thought it would be. I won't go into too much detail but I will say I felt completely comfortable with them, they navigated the insurance process with my insurance company and the agent.
My son in law was at the property on our behalf and said they were doing a phenomenal job.
We had a lot water damage, and Service Master did an outstanding job cleaning up everything. They took care of our belongings and did not leave debris everywhere. We were a bit worried that we would be walking into a big mess and were surprised at how clean everything was despited removing all the drywall and carpet.
Really appreciate the work Service Master did and appreciate how much effort they put into our claim and giving us the opportunity to enjoy our vacation in the middle of such chaos!
Thank you!read more
I am opening shop in a few weeks, my business has a lot of construction dust, unfortunately the contractors did a horrible job in protecting some of the areas of my store. ServiceMaster gave me a quote. I took three bids and although they did come in at the lowest price, I went with their bid. They were very thorough during their inspection and really knew what they were talking about. The staff did a phenomenal job, I am glad I hired ServiceMaster.read more
I had water pipes burst in my condo right before the holidays. I did not expect December to be so cold considering the mild winter we had last year. I was out of the country when the neighbor who was feeding my cats called to tell me it was flooded inside my condo. It was frustrating, I did not want to fly back since I had 4 more days to go on my trip. The property management company recommended ServiceMaster by Zaba. I reached out to them by email because calls were difficult at the time, they responded back quickly and sent me a bunch of information as far as what steps to take and what will take place. They went immediately to inspect my property and started working right away.
They helped me get a plumber, they spoke with the insurance company on my behalf and coordinated with the building for access. I received update emails and pictures daily. I felt totally comfortable with them in my condo, of course the neighbor stopped in regularly to check the work but everything seemed to be running smoothly. I had to be confident that everything would be ok and that I could trust this company.
All my carpet and padding had to be pulled out, most of the hardwood floors, my hallway bathroom and kitchen both had burst pipes, there was a lot of damage so I knew what to expect.
ServiceMaster technicians left my place very clean, there wasn’t any dust and all my furniture and personal belongings had been protected. Of course, I went through all my stuff to make sure everything was there and it sure was. This company is trustworthy, professional and skilled, I wish I could give them 10 stars.read more
Phenomenal, professional and precise.
Their name says it all -- SERVICE MASTER! The service we received at our organization was impeccable. From the customer service to their on site associates, we had the best experience hiring them to give our theatre a deep cleaning. The moment we had patrons walk in, you could tell the freshness of the air from cleaning out the air ducts and the immaculate floors. We totally appreciate the team that serviced our organization, they arrived at our facility with smiles and made sure we were pleased with their work.
I highly recommend their service from small to large businesses.read more
i called these guys again for a deep spring cleaning in our office. They came out a couple of months ago for a fire. Now that the construction has been done we needed a deep cleaning. They sent a different team which i was bummed about but it was their cleaning team. I cant complain, they did an excellent job cleaning all of the construction dust, hvac, carpet, floor mats, etc... This company is great, Alecia was a fantastic team lead and very thorough.read more
I experienced a sewer backup in my finished basement. My insurance company said to call ServiceMaster. They came out quick, assessed the situation and went straight to work. I had a lot water damage that affected my carpets, walls and furniture. Although I was in a hectic and unpleasant situation I had a great experience with this company.read more
Remember that time when it rained 2 ½ inches in 30 minutes? Yeah. That night, within moments, my tenants’ garden apartment was literally under water: 9:30 at night, the three of us were running around, screaming, throwing towels everywhere, but it was like using a cotton ball to soak up a river. The next morning, I went on Yelp and randomly chose Servicemaster by Zaba to clean up the mess. Here’s how it went down: I called the Zaba office and the phone was answered immediately by a real person; my insurance information was recorded and I was told crews could be out within 30 minutes (!wow!); within that time, at least two trucks showed up, workers spilled out, and the mitigation began. Every bit of wet material - from carpet to drywall to cabinets -- was removed immediately to prevent mold and further damage, and what remained was sanitized. Drying equipment was placed throughout and the big dry out began.
But then came a SNAFU. A big one. One that made me cry. My insurance (ALLSTATE) said they would deny the claim. Why? After first approving my claim, the adjuster came back and quoted my uneducated description, deciding against coverage. Mind you, the adjuster did NOT bother to visit the apartment. Moreover, I do not know an overhead injector pump from a sump pump, seepage from back up, sewer this or sewer that, or other specialized insurance lingo. All I knew is that water was ankle deep in my apartment and it was an unlivable mess. Now, Allstate was making it a catastrophe!!!!! So much for those “good hands!”
However, I didn’t have to worry: Neil Omar, owner of Servicemaster by Zaba, personally came to my home to help me. We did a walk through of my whole place, looked at the pumps, drains, and sewer locations. Then, we got on the phone with Allstate and talked to the adjuster’s manager. Within a few minutes, my claim was approved.
I am not naive that Neil had a vested interest in the deal. But if not for him, I would have gotten screwed. He would have gotten paid either way but, instead, he worked ON MY BEHALF. That’s customer service - for ZABA, the CUSTOMER comes first!read more
They came to my house in Niles, IL after a long night of rain and flooding after my sump pump went out. They showed up in a timely manner and took out all of my carpet, disinfected the flooring, and cleaned the whole basement quickly and professionally. The crew that came out was very friendly and introduced themselves individually which made me feel more comfortable about the whole situation. They explained step by step what they were doing and also what they recommended. I would definitely recommend these guys to anyone who has to deal with flooding or any problems and they have earned a lifelong customer from me. read more
Q: What are the different steps involved in your water damage services?
A: For a detailed overview, please visit our process page.
Q: What kind of costs should I expect?
A: No two situations are alike, but we outline general expenses on our costs page.
Q: What type of equipment and tools do you use?
A: We tackle every job with the latest technology and modern equipment. Learn more about our state-of-the-art arsenal at our equipment page.
Q: Can I see examples of your previous projects?
Absolutely! We’re proud to show you what we do. Take a look at our frozen burst pipes case study as an example of our restoration capabilities.
Q: Where can I get more information on how to deal with a natural disaster that has affected my home?
A: Please take a look at Ready Illinois for resources on disaster recovery in our area, or check out this helpful website.
How Does Chicago Water Damage Restoration Work?
We respond right away to your first call. We dispatch our teams of highly trained, certified water damage repair technicians who arrive on the scene in our fully equipped fleet vans.
We perform a complete property inspection, asses all damage, and develop an action plan. We explain everything to you including our cost estimate. We do more than clean up all water damage. We restore your property to its original condition.
How We Restore & Clean Personal Belongings
It’s very difficult to deal with the aftermath of water damage inside your home. It doesn’t get any easier when you realize that all of your belongings are affected. We understand how much your personal belongings mean to you. Our services can often save you the expense of replacements and the heartbreak of lost treasures.
With headquarters in both Chicago and Skokie, our teams stand ready to respond immediately to your call. Whether you’re dealing with plumbing problems or storm flooding, we quickly assess the damage and help you develop a complete inventory of affected items.
Our process involves restoring water damaged furnishings, clothing, personal valuables and more using a comprehensive array of industry-proven water cleanup techniques including:
Thorough dry cleaning to take care of minor damage and also pre-treat for wet cleaning
Effective wet cleaning to remove moderate and heavy residue
Sensitive spray and wipe techniques for delicate belongings
Deep foam cleaning for upholstery, drapes and other fabrics
Abrasive cleaning for tough surfaces and severe residue
Specialized immersive cleaning baths for specialty items
Taking Care of Delicate Items
Often, we can clean and restore important papers and treasured photographs with powerful equipment and the following methods:
Complete air drying
Vacuum freeze drying
Thermal vacuum drying
We also take care of all types of electronic equipment including television sets, sound systems, computers, laptops, tablets and small appliances. Our crews take care of exterior cleaning, and our electronics technicians follow up with recovery assessments and restoration services.
Consider This Important Advice
While we do everything that we can to get you back on your feet right away, we don’t want you to be surprised by any steps during water damage cleanup.
Our teams take the time to explain in detail what you should expect, and answer any questions you may have. We give the following advice to all of our customers:
It’s very important that you document all water damage with photographs.
We help you navigate the claims process, but most agents consider you responsible for an inventory.
Please know that we can’t salvage items that have been contaminated by sewage.
If you lease your home, you should purchase renters’ insurance to cover any future repairs and minimize water damage restoration costs.
We’re Here to Serve You 24/7
We earn our reputation every day as the best in the business, and we stand ready to answer your call 24/7.
You can always depend on ServiceMaster Restoration by Zaba for immediate, industry-certified Chicago water damage repair services.