Sewage Cleanup Chicago IL

24/7 Emergency Services
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Do you have toilet overflow or sewer backup? We can help.

When you’re facing sewage backup damage, avoid all contaminated areas, and call us right away. The situation is far too dangerous to be addressed by anyone other than our highly trained professionals.

We are industry-certified to handle biohazards including sewage water backup. We utilize our special training and advanced equipment every day to safely clean, disinfect and restore residential and commercial properties in Chicago, IL and the suburbs.

We handle clean water spills before they degrade into safety hazards, we tackle grey water containing bacteria and viruses, and we take on category 3 black water contaminated by raw sewage, microbes and dangerous chemicals.

Give us a call right now for 24 hour help: 773-647-1985


We’re on the scene in 90 minutes or less because we have headquarters located in both Chicago and Skokie. Our experienced technicians are certified in biohazard cleanup. We sanitize your property with state-of-the-art equipment and products including antimicrobial treatments, bactericides and EPA-registered disinfectants. 

1. Cleanup begins by pumping out contaminated water and removing debris.

2. The origin of the sewage backup is identified and addressed.

3. If necessary, damaged sheetrock and floors are removed and replaced.

4. Industrial dehumidifiers and air scrubbers speed up drying and sanitation processes.

5. Mold remediation techniques help preserve infrastructure and belongings.

Whether your toilet is overflowing or leaking from the base, we provide sewage removal services for all situations. From repairs and cleanup to sanitation and reconstruction, we restore your property and your peace of mind. We’re trusted experts in this specialized field, so you can always depend on us.  

The ServiceMaster Restoration by Zaba Difference:

  • 50+ years of combined restoration experience
  • We are available 24/7, 365 days a year
  • We manage your insurance claims
  • Licensed, bonded, insured
  • Biohazard certified
  • Friendly customer service


A variety of plumbing mishaps can result in a backed-up toilet, but homeowners typically face one of two common problems. Most toilet overflows are caused by malfunctioning parts or clogs in the system. 

The toilet water tank is often a source of bathroom flooding. When it’s working properly, it flushes the bowl and refills the system with a set volume of water. A broken mechanism in the tank can create a continuous water flow. You might see water spilling from the tank, but this kind of malfunction usually results in a toilet bowl overflow. The contaminated spillage is classified as gray water. 

A clog in the line that flushes water to the sewer is also a common cause of toilet backups. The line can become blocked by all types of objects including children’s toys, cigarette butts, facial tissues and even discarded medications. As blockage accumulates in the line, it slows down water flow and eventually results in sewage backing up and flooding the bathroom. This type of toilet overflow is classified as black water. 

A backed-up toilet poses a number of dangers to your home and your health. Even gray water from a tank overflow contains contaminants, so any type of backup needs to be taken care of right away. These are just a few of the reasons you want certified restoration technicians on the job as soon as possible. 

Health Risks 
Gray and black water carry dangerous bacteria that can contaminate clean water sources in your home. Affected water flowing through kitchen faucets and bathroom taps can pose a serious health risk to everyone in the house. 

Damaged Appliances 
Toilet backups can push flood water into kitchens and laundry rooms. Appliances in these areas sustain damage from direct contact with contaminated water and resulting humid conditions. 

Electrical Hazards 
When water comes in contact with outlets and wiring, it can cause short circuits that create both fire and electrocution hazards. If your home’s electrical system is affected by any type of flooding, use extreme caution. 

Structural Damage 
Water from a toilet backup seeps into surrounding baseboards and drywall. The materials wick contaminated water into wood framing causing significant damage. Damp wood attracts pests, develops unpleasant odors and begins to rot. Contaminated water also damages metal materials and results in corrosion and rust. 

Ruined Flooring 
When flooding from a toilet overflow soaks carpets, it stains fibers and ruins backing. When the subfloor under carpeting, tile or vinyl becomes saturated, materials often need repair or replacement. Restoration technicians can usually clean and save carpets and flooring, but the work needs to be taken care of right away. 

Mold Outbreaks 
Mold growth is a common problem in areas affected by toilet overflow. Mold quickly spreads through flooring, behind baseboards and into drywall. Airborne spores circulate throughout the house compromising indoor air quality and creating an unhealthy atmosphere that aggravates respiratory problems.

Any kind of plumbing problem around the house can turn into a homeowner’s headache, but sewage water dripping behind a wall or flooding across the floor creates a serious situation that needs attention right away.

Initially, you might think that you can take care of it yourself, and there are things that you should do. However, it’s important to understand the hazards of DIY sewage backup cleanup. It can threaten your health, leave behind unseen damage and greatly increase the cost of final restoration.


Most sewage backups occur when the lateral line between your home and the main sewer becomes blocked. Tree roots are often the problem, but aging pipes can split and crack. Rains that soak the yard cause soil to shift, and that can buckle the lateral line.

When sewage backs up in your home, you’re exposed to contaminants ranging from parasites and viruses to bacteria and fungi. More than a dozen serious diseases can result from contact with sewage water including hepatitis A and encephalitis. It’s important to address the situation as quickly as possible, but you have to be very careful.

Homeowners often think that they can save money by taking care of sewer cleanup by themselves. However, this type of water disaster at the house poses unique challenges and very real dangers.

By trying to handle it on your own, you expose yourself to serious health risks. Soaked floors and sheetrock often sustain structural damage that you can’t see, and materials becomes a breeding ground for toxic black mold.

It all adds up to additional repair and restoration expenses later on that complicate dealing with your insurance company. Sewage cleanup is a job for certified professionals who get the work done quickly and safely.

Always be extremely cautious around water leaking or flooding in your home. Turn off the electricity, and shut down the water lines. Don’t run the AC or heater because the equipment can circulate contaminated dust and moist air throughout the house.

Before you attempt any cleanup, make two phone calls. First, check with your municipality to make sure that the problem isn’t system-wide. Next, call us! 

If dirty water and contaminants aren’t spread over a wide area, you can begin initial cleanup while we are on the way. The work is dangerous, so wear protective gear including rubber boots, gloves and a N95 face mask.

1. If possible, use a shovel to deposit solids into heavy plastic trash bags.

2. Mop up liquid with old rags or newspapers, and safely dispose of all cleanup materials.

3. Before using a wet/dry vac, confirm access to an unclogged drain nearby for water disposal.

4. Clean all hard surfaces with a mild detergent and hot water.

5. Sanitize contaminated surfaces with a solution of equal parts water and bleach.

6. Always dispose of used protective gear when you’re done.


We had an emergency flood situation in our basement. They not only responded immediately but were so professional and calm during such a anxious time for my family. When these unexpected events happen you need not only expertise but prompt results so I definitely would say their name matches what they provide you with. Their water restoration specialists were very informative, took care of our concerns and I’m happy to say got our basement back to be pre flood! I’m thankful and will definitely continue to recommend them to our family and friends.
Liseet Guzman
Liseet G.
01:13 12 Sep 19
The crew was very responsive and did a great job. We strongly recommend this company.
19:35 11 Sep 19
I highly recommend Service Master By Zaba, they made my old house and I mean old because I hardly recolonized it after they were done with the remodel due to mold and water damage in the house. They provide me a step by step detail plan of how everything was done before and after. I hope to get pictures up soon. Their staff was very careful with everything and all the project Managers were on it all the way. Thank you so much Zab Team!
Lazarus Bonilla
Lazarus B.
19:33 11 Sep 19
Last week I had a fire in my home, it was about 4:00 am in the morning, in less than 20 minutes I had several board-up companies outside. Getting my kids and dogs out of the house was my priority, but looked like these companies could care less, they wanted my business. The fire department put out the fire, it was a big fire, my home is not livable at the moment, we lost everything. I picked a board up company and they boarded the windows and doors. They tried to get my business for the rest of the work inside the home but the Fire Department advised me not to sign anything until I spoke with my insurance company. There were so many public adjusters outside fighting for me to sign on, it was overwhelming and a bit scary. I went to my parents house, called my insurance company and they recommended ServiceMaster by Zaba, within 5 minutes I received a call from Brittney at the office, she had a crew arrive onsite in less than 30 minutes. When i showed up to the my house i could not get out of the car, there were a lot of public adjusters waiting for me, they were aggressive and yelling at each other, I had to call the police. I called the Service Master manager which I was able to identify based on their yellow trucks. He walked over to my car and we walked to the house, i could not believe how unprofessional the public adjusters were, they were yelling ignorant comments. I dont know what makes them think anyone would want to do business with them.One of the Public Adjusters walked into my home and bluntly told me, he can rebuild my home to be my dream home and put money in my pocket! I was so mad, I kicked him out. I was impressed at how professional ServiceMaster by Zaba was. They kept their cool throughout the process and were never disrespectful to any of those jerks, they focused on me and my home and asked how my family was. I had smoke, soot and water damage everywhere, of course at this point nothing was salvageable. The adjuster arrived while we were there, we spent about 3 hours going over the work that needed to take place and the expectations. I am very happy and blessed to have been recommended ServiceMaster by Zaba, the process so far has been easy and they are handling all the communication with my insurance company. Neil, Joseph, Britnney and the rest of the team and office staff have been amazing.I hope no one experiences a fire, they are devastating and sometimes fatal, but they are not avoidable. Please make a wise decision, be aware of signing with a public adjuster, speak with your insurance company first. I highly recommend ServiceMaster by Zaba, they are a great company with great staff.
Sandra Sims
Sandra S.
19:19 27 Aug 19
Neil and the crew really know there job. They are professional, fast, reliable, courteous, and very sympathetic. They work well with the insurance company which helps immensely when dealing with an emergency. Highly recommended!!!
Juan Carlos Michel
Juan Carlos M.
17:48 06 Jul 19
I highly recommend this company, they provided me with great service and were professional the entire time. I also did not feel pressured to sign any paperwork. The entire process was painless. Would recommend their services, for reference I had a burst pipe.
Magdalena Rodriguez
Magdalena R.
18:43 10 Mar 19
Leaky water heaterI live in a large family home in Chicago with my wife and two sons. About three nights ago our entire house flooded because of a leaky water heater. We had so much water, My neighbor recommended ServiceMaster, so I called them and spoke to Diana the owner. She walked me through the process and got all of the info needed to start the cleanup process. In less than an hour her team arrived with equipment and got to work. They removed all of the water and restored everything. Fantastic service, ServiceMaster
Nestor Ramirez
Nestor R.
23:56 31 Jan 19
I had water pipes burst in my condo right before the holidays. I did not expect December to be so cold considering the mild winter we had last year. I was out of the country when the neighbor who was feeding my cats called to tell me it was flooded inside my condo. It was frustrating, I did not want to fly back since I had 4 more days to go on my trip. The property management company recommended ServiceMaster by Zaba. I reached out to them by email because calls were difficult at the time, they responded back quickly and sent me a bunch of information as far as what steps to take and what will take place. They went immediately to inspect my property and started working right away. They helped me get a plumber, they spoke with the insurance company on my behalf and coordinated with the building for access. I received update emails and pictures daily. I felt totally comfortable with them in my condo, of course the neighbor stopped in regularly to check the work but everything seemed to be running smoothly. I had to be confident that everything would be ok and that I could trust this company.All my carpet and padding had to be pulled out, most of the hardwood floors, my hallway bathroom and kitchen both had burst pipes, there was a lot of damage so I knew what to expect.ServiceMaster technicians left my place very clean, there wasn’t any dust and all my furniture and personal belongings had been protected. Of course, I went through all my stuff to make sure everything was there and it sure was. This company is trustworthy, professional and skilled, I wish I could give them 10 stars.
Claudia Ramirez
Claudia R.
23:41 31 Jan 19
ServiceMaster Restoration by Zaba is my go to company for any water damage in my home, they have been to home already on 3 separate occasions. I had a lot of water damage due to an ice dam this winter. Over the summer i had a sewage back up in my finished basement and last year the I had water damage from a sink over flow. I think its time I sell the house. Very grateful for them, every experience has been an easy process for paperwork, they are a vendor with my insurance company and they are trustworthy. All their staff are great to work with.
Libby Joyce
Libby J.
19:43 23 Jan 19
I was out of town for the long holiday weekend, unfortunately I turned the heat down and my pipes burst. I didnt think that would happen because the heat was not off, but some of my exterior plumbing just froze. needless to say I came home a thick layer of ice throughout my floors, walls, ceilings, you name all froze. Fortunately ServiceMaster does the maintenance in our building and were on site that day, I have a duplex condo so no one else was affected but me. Jonathan was onsite from Service Master, he called the project manager and they came over, I had a mess. I called the insurance company and property management company. I let ServiceMaster by Zaba take care of the all the insurance paper work, I see them in my building all the time so I trust them 100% and they have always been very honest to work with. I had to move out. ServiceMaster packed up my stuff and put it in storage, the cleaners came and took my laundry and emergency items. I will be out of my condo for several months, lesson learned, dont turn the heat down. Service Master has been great to work with.
Ashley Trinidad
Ashley T.
19:41 23 Jan 19
After Hurricane Florence our home was in shambles. We called some local companies for remediation services and were quickly disappointed by them. We called ServiceMaster Restoration By Zaba at the suggestion of our insurance carrier. ServiceMaster contacted us and set an appointment to survey the damage. Neil and Lewis came to our home (which was in a state of destruction from Florence) and actually took the time to put on shoe covers (even though I told them they didn't have to) because they respected our home. They surveyed the damage and quickly submitted the repair estimate to our insurance carrier. During the remediation process Neil, Lewis and their Entire crew acted in a professional and respectful manner. I had no problem in leaving them in my home unattended because they were extremely trustworthy. I could go on and on but I'll simply say that I Highly Recommend ServiceMaster By Zaba. The office and field staff are among the best crew that I have ever dealt with.
Frank Grzandziel
Frank G.
15:48 14 Nov 18
The team did a thorough job in removing damaged floors, ceilings, and partial walls after Hurricane Florence. They came in and worked diligently until the job was complete. I'm thankful for their fast work and help. Neil Omar was especially helpful as he assisted me with getting insurance approval expedited. I was fortunate to have found Service Master after the storm. Once they began working I felt like recovery was underway.
Bentley Suggs
Bentley S.
19:16 26 Oct 18
With a few days of rain in Chicago my basement had lots of water.. not only did they do an amazing job but it was done quickly and efficiently. Thanks guys for all of your help and saving my sanity!
Devanie Howard
Devanie H.
01:15 18 Oct 18
Came home from work and it was raining in my living room, and dining room, there was water gushing through all the light fixtures and can lighting, some of the ceiling was already starting to cave in. I ran upstairs because I thought for sure the water had been left on but everything was fine. I had to turn the water main off because the waiter would not stop. We called our plumber, insurance company and Service Master. We did not know where to begin. Such a bazaar situation. They had to remove the entire living room ceiling and found a burst water pipe from the bathroom above. We still do not how that happened. The water ruined my entire first floor and most of my basement. This was such an inconvenience, I cant even begin to explain. ServiceMaster did an excellent job, they had to gutt the entire first floor and basement, their work was immaculate and left everything very clean, they did not leave any garbage behind, it was clean and ready to go for my contractor to start the reconstruction process. We are still not in the house, however my experience with service master was excellent, as well as my plumber and insurance adjuster.
Kenya Lloyd
Kenya L.
21:40 26 Sep 18
Woke up to a flooded kitchen! Apparently the plumbing lines in your dishwasher can burst for whatever reason. I always run the dishwasher at night before going to be bed, but this time while the dishwasher was running at some point it had a burst water line. This happened some time while we are all sleeping. I woke up at 6am with a loud knock on my door. My downstairs neighbor said it was raining in their unit, what a nightmare! My condo was flooded, floors and carpets and drywall soaked. Water everywhere and the units below me are beyond upset. The building sent in the engineer who could not fix anything. In a desperate search I found ServiceMaster Zaba on-line, they were able to come out right away. They told me to call insurance and also talk to the condo association. So this review is tell ServiceMaster how awesome they are, and also to bring awareness to those who own a not run a load overnight and get it checked regularly, this was a big mess for my unit, and two units below me. Thankfully ServiceMaster was able to service all of us at once but I cannot begin to tell you what an awful feeling it is to wake up to this mess.
Carmen Caraballo
Carmen C.
21:38 22 Sep 18