Once you’re sure that everyone is safe, you look around and immediately see smoke and soot stains everywhere. Slowly, you begin to realize the extent of the damage.
You ask yourself, “Can my property ever be livable again?”
In most cases, the answer is “yes.” It’s understandable that you want to tackle the stains and soot right away, but smoke damage cleanup isn’t a DIY project. You need help from a professional smoke restoration cleaning and odor removal company. As part of our extensive fire restoration services, we provide fire smoke removal for home-owners and businesses throughout Chicago and the suburbs.
How Does Smoke Damage Cleanup and Odor Removal Work?
As soon as we receive your call on our emergency line, we dispatch our fire smoke removal team.
Our certified technicians arrive at your doorstep with specialized equipment and protective gear so that we can quickly get to work.
We start with a thorough inspection of your property, furnishings and personal belongings. Our restoration experts explain our assessment and restoration process in detail so that you know what to expect.
We do more than clean up smoke and soot damage. We restore your property and belongings to their original condition.
When We Take Care of Your Smoke Damage Restoration, You:
Know we’re quickly on the scene
By serving the surrounding communities from our headquarters in both Chicago and Skokie, we can guarantee our arrival at your home or business within 90 minutes of your call. We usually beat that time.
Prevent damage from becoming permanent
Without immediate smoke and soot cleanup, the walls, floors and ceilings in your property become permanently discolored and contaminated. Our experienced professionals use the latest high-tech smoke restoration equipment and advanced cleanup techniques to restore everything to its original condition.
Don’t navigate the claims process alone
We help you deal with insurance claims from day one until everything is finalized. Because of our established status as a Quality Restoration Vendor, local and national insurers trust us to handle complicated paperwork.
I am opening shop in a few weeks, my business has a lot of construction dust, unfortunately the contractors did a horrible job in protecting some of the areas of my store. ServiceMaster gave me a quote. I took three bids and although they did come in at the lowest price, I went with their bid. They were very thorough during their inspection and really knew what they were talking about. The staff did a phenomenal job, I am glad I hired ServiceMaster.read more
I had water pipes burst in my condo right before the holidays. I did not expect December to be so cold considering the mild winter we had last year. I was out of the country when the neighbor who was feeding my cats called to tell me it was flooded inside my condo. It was frustrating, I did not want to fly back since I had 4 more days to go on my trip. The property management company recommended ServiceMaster by Zaba. I reached out to them by email because calls were difficult at the time, they responded back quickly and sent me a bunch of information as far as what steps to take and what will take place. They went immediately to inspect my property and started working right away.
They helped me get a plumber, they spoke with the insurance company on my behalf and coordinated with the building for access. I received update emails and pictures daily. I felt totally comfortable with them in my condo, of course the neighbor stopped in regularly to check the work but everything seemed to be running smoothly. I had to be confident that everything would be ok and that I could trust this company.
All my carpet and padding had to be pulled out, most of the hardwood floors, my hallway bathroom and kitchen both had burst pipes, there was a lot of damage so I knew what to expect.
ServiceMaster technicians left my place very clean, there wasn’t any dust and all my furniture and personal belongings had been protected. Of course, I went through all my stuff to make sure everything was there and it sure was. This company is trustworthy, professional and skilled, I wish I could give them 10 stars.read more
Phenomenal, professional and precise.
Their name says it all -- SERVICE MASTER! The service we received at our organization was impeccable. From the customer service to their on site associates, we had the best experience hiring them to give our theatre a deep cleaning. The moment we had patrons walk in, you could tell the freshness of the air from cleaning out the air ducts and the immaculate floors. We totally appreciate the team that serviced our organization, they arrived at our facility with smiles and made sure we were pleased with their work.
I highly recommend their service from small to large businesses.read more
i called these guys again for a deep spring cleaning in our office. They came out a couple of months ago for a fire. Now that the construction has been done we needed a deep cleaning. They sent a different team which i was bummed about but it was their cleaning team. I cant complain, they did an excellent job cleaning all of the construction dust, hvac, carpet, floor mats, etc... This company is great, Alecia was a fantastic team lead and very thorough.read more
I experienced a sewer backup in my finished basement. My insurance company said to call ServiceMaster. They came out quick, assessed the situation and went straight to work. I had a lot water damage that affected my carpets, walls and furniture. Although I was in a hectic and unpleasant situation I had a great experience with this company.read more
Remember that time when it rained 2 ½ inches in 30 minutes? Yeah. That night, within moments, my tenants’ garden apartment was literally under water: 9:30 at night, the three of us were running around, screaming, throwing towels everywhere, but it was like using a cotton ball to soak up a river. The next morning, I went on Yelp and randomly chose Servicemaster by Zaba to clean up the mess. Here’s how it went down: I called the Zaba office and the phone was answered immediately by a real person; my insurance information was recorded and I was told crews could be out within 30 minutes (!wow!); within that time, at least two trucks showed up, workers spilled out, and the mitigation began. Every bit of wet material - from carpet to drywall to cabinets -- was removed immediately to prevent mold and further damage, and what remained was sanitized. Drying equipment was placed throughout and the big dry out began.
But then came a SNAFU. A big one. One that made me cry. My insurance (ALLSTATE) said they would deny the claim. Why? After first approving my claim, the adjuster came back and quoted my uneducated description, deciding against coverage. Mind you, the adjuster did NOT bother to visit the apartment. Moreover, I do not know an overhead injector pump from a sump pump, seepage from back up, sewer this or sewer that, or other specialized insurance lingo. All I knew is that water was ankle deep in my apartment and it was an unlivable mess. Now, Allstate was making it a catastrophe!!!!! So much for those “good hands!”
However, I didn’t have to worry: Neil Omar, owner of Servicemaster by Zaba, personally came to my home to help me. We did a walk through of my whole place, looked at the pumps, drains, and sewer locations. Then, we got on the phone with Allstate and talked to the adjuster’s manager. Within a few minutes, my claim was approved.
I am not naive that Neil had a vested interest in the deal. But if not for him, I would have gotten screwed. He would have gotten paid either way but, instead, he worked ON MY BEHALF. That’s customer service - for ZABA, the CUSTOMER comes first!read more
Q: Is it possible to recover fire-damaged furnishings and belongings?
A: Our highly trained technicians use a wide range of industry-proven methods to take special care of your personal belongings. For more information, take a look at our fire damage cleanup page.
Q: How much does fire damage restoration usually cost?
A: No two projects are ever alike, but we outline general expenses on our fire damage restoration cost page.
Q: What type of equipment and tools do you use?
A: Our certified specialists tackle every job with the latest technology and modern equipment. Learn more about our high-tech arsenal from our fire damage restoration equipment page.
Our Full Line of Fire Damage Restoration Services
We’re the established leader among the city’s smoke damage cleanup companies, and we maintain that position with a complete line of certified restoration services: