Water damage in your multi-family property affects so many lives. You have to take care of your tenants, keep them happy and protect your building’s structural integrity and property value.
You’re overwhelmed as you face it all thinking, “There’s so much to take care of right now. Where do I start?”
You need to contact a water damage restoration expert right away. Our water damage restoration services include emergency assistance to property owners and managers in Chicago and the suburbs. When water damage affects your apartments or condos, we’re ready to respond 24/7.
How Does Multi-Family Water Damage Restoration Work?
We arrive with specialized equipment and protective gear so that we can get to work immediately.
You can depend on us to safely restore your apartment unit or condo complex to its original state. We truly are the best in the business.
When You Contact Us For Help, You:
Can count on our emergency response
Because our headquarters are located in Chicago and Skokie, we’re at your doorstep within 90 minutes or less. You have our guarantee. Once you give us the go-ahead, we start work right away.
Receive a custom approach tailored to your property
From water damage in apartment buildings to water damage in condo and high-rise settings, we customize each job so that you can keep tenants happy. If at all possible, we tailor our work and schedule so that tenants can remain in the building during the restoration process.
Won’t worry about insurance paperwork
Our experienced teams guide you through the claims process so that you can focus on your tenants and your property. We’re very proud of our Quality Restoration Vendor status with local and national insurance companies.
Save yourself the headache of dealing with water damage. Trust us as your professional restoration contractor to handle all cleanup, repairs, and reconstruction.
This review is for the office staff, I called ServiceMaster for advice on water damage. I had a toilet overflow in my basement, water traveled through the drywall and affected floors. I got to it right away and started cleaning up the water. I googled how to clean up water damage and found their blog. I followed the steps they provided. I'm a tenant so my landlord was not going to pay to have someone come out since he felt it was my fault. I called servicemaster around 7pm on Sunday and Brittney was very helpful, she spent 20 minutes on the phone with me and provided me with guidance. Again it was a smaller job so I was able to do it myself. She was not pushy about her services and actually told me I did everything I should have done to avoid secondary damage. I got a call from Servicemaster the next day checking in to make sure I was still doing ok. Great customer service from this company.read more
Our house suffered an electrical fire causing damage throughout the entire home. My husband and I didn't know where to begin to get our home back in order. We called our insurance agent, and he said to call ServiceMaster by Zaba, which is one of their insurance vendors.
When i called the office the staff made me feel very comfortable, they were very friendly and walked me through the claims process.
Within the hour the project manager and technicians arrived. They were very professional and answered all of our questions, we had plenty of questions and the staff never got annoyed with with us.
The entire job took about a week to complete because of all the adjusters that had to come and look at different areas if the home, the adjusters said ServiceMaster was on point with their scope which made me feel even better. I could not be more grateful for ServiceMaster by Zaba and their fantastic team!
This review is for their emergency services, I will follow up soon with a review for their Reconstruction services, as we will be starting that next week, but I am sure they will do a wonderful job.read more
I called ServiceMaster by Zaba while my basement was in the middle of flooding. In a panic, I asked for a crew to be sent out asap. (It was a horrible storm that day with lots of power outages) Brittany explained that they were all booked up and would have someone out in 24 hours, but would call me if anyone cancelled. I wasn't hopeful.
Well, sure enough...two hours later, Brittany called to say that someone had cancelled and they could make it to my house within two hours. A crew of 4 people came over and looked at the damages. A full verbal and written estimate and explanation was provided on the spot. We agreed to the work and these amazing men went to work. This crew was TOP NOTCH. They worked non stop to remove the water soaked carpeting, remove the baseboards around my basement and cut holes in the walls for air circulation to prevent molding. Then several fans were placed around the rooms. They explained what would take place over the next few days and when they would be back to pick up the equipment. All of the guys were friendly, professional, neat, hardworking and did everything as promised without any surprises or hidden fees. This was not an easy job at all !
The equipment was picked up, as promised, and followup calls were made by the office to see if were were satisfied with our services.
I hope that I don't ever need restoration services again, but I can assure you that I wouldn't call anyone else except ServiceMaster by ZABA. I learned that the ServiceMasters are independently owned. I cannot speak for the other locations.....but based on my experience, there is no need to look elsewhere.
I usually do not write on-line reviews, but I felt that this was something worth taking the time to share. A huge thanks to Brittany, Diana and the rest of the crew from Zaba. You made a really lousy situation in our basement so much easier!!!! THANK YOU FOR EVERYTHING !!!!!read more
Our basement flooded recently. My husband and i were out of town when a neighbor called to say there was a pool of water in our basement. Both of our sump pumps went out. We called Service Master and they came out within the hour.
Considering that we were out of the country the process was not as bad as we thought it would be. I won't go into too much detail but I will say I felt completely comfortable with them, they navigated the insurance process with my insurance company and the agent.
My son in law was at the property on our behalf and said they were doing a phenomenal job.
We had a lot water damage, and Service Master did an outstanding job cleaning up everything. They took care of our belongings and did not leave debris everywhere. We were a bit worried that we would be walking into a big mess and were surprised at how clean everything was despited removing all the drywall and carpet.
Really appreciate the work Service Master did and appreciate how much effort they put into our claim and giving us the opportunity to enjoy our vacation in the middle of such chaos!
Thank you!read more
I am opening shop in a few weeks, my business has a lot of construction dust, unfortunately the contractors did a horrible job in protecting some of the areas of my store. ServiceMaster gave me a quote. I took three bids and although they did come in at the lowest price, I went with their bid. They were very thorough during their inspection and really knew what they were talking about. The staff did a phenomenal job, I am glad I hired ServiceMaster.read more
I had water pipes burst in my condo right before the holidays. I did not expect December to be so cold considering the mild winter we had last year. I was out of the country when the neighbor who was feeding my cats called to tell me it was flooded inside my condo. It was frustrating, I did not want to fly back since I had 4 more days to go on my trip. The property management company recommended ServiceMaster by Zaba. I reached out to them by email because calls were difficult at the time, they responded back quickly and sent me a bunch of information as far as what steps to take and what will take place. They went immediately to inspect my property and started working right away.
They helped me get a plumber, they spoke with the insurance company on my behalf and coordinated with the building for access. I received update emails and pictures daily. I felt totally comfortable with them in my condo, of course the neighbor stopped in regularly to check the work but everything seemed to be running smoothly. I had to be confident that everything would be ok and that I could trust this company.
All my carpet and padding had to be pulled out, most of the hardwood floors, my hallway bathroom and kitchen both had burst pipes, there was a lot of damage so I knew what to expect.
ServiceMaster technicians left my place very clean, there wasn’t any dust and all my furniture and personal belongings had been protected. Of course, I went through all my stuff to make sure everything was there and it sure was. This company is trustworthy, professional and skilled, I wish I could give them 10 stars.read more
Phenomenal, professional and precise.
Their name says it all -- SERVICE MASTER! The service we received at our organization was impeccable. From the customer service to their on site associates, we had the best experience hiring them to give our theatre a deep cleaning. The moment we had patrons walk in, you could tell the freshness of the air from cleaning out the air ducts and the immaculate floors. We totally appreciate the team that serviced our organization, they arrived at our facility with smiles and made sure we were pleased with their work.
I highly recommend their service from small to large businesses.read more
i called these guys again for a deep spring cleaning in our office. They came out a couple of months ago for a fire. Now that the construction has been done we needed a deep cleaning. They sent a different team which i was bummed about but it was their cleaning team. I cant complain, they did an excellent job cleaning all of the construction dust, hvac, carpet, floor mats, etc... This company is great, Alecia was a fantastic team lead and very thorough.read more
I experienced a sewer backup in my finished basement. My insurance company said to call ServiceMaster. They came out quick, assessed the situation and went straight to work. I had a lot water damage that affected my carpets, walls and furniture. Although I was in a hectic and unpleasant situation I had a great experience with this company.read more
Remember that time when it rained 2 ½ inches in 30 minutes? Yeah. That night, within moments, my tenants’ garden apartment was literally under water: 9:30 at night, the three of us were running around, screaming, throwing towels everywhere, but it was like using a cotton ball to soak up a river. The next morning, I went on Yelp and randomly chose Servicemaster by Zaba to clean up the mess. Here’s how it went down: I called the Zaba office and the phone was answered immediately by a real person; my insurance information was recorded and I was told crews could be out within 30 minutes (!wow!); within that time, at least two trucks showed up, workers spilled out, and the mitigation began. Every bit of wet material - from carpet to drywall to cabinets -- was removed immediately to prevent mold and further damage, and what remained was sanitized. Drying equipment was placed throughout and the big dry out began.
But then came a SNAFU. A big one. One that made me cry. My insurance (ALLSTATE) said they would deny the claim. Why? After first approving my claim, the adjuster came back and quoted my uneducated description, deciding against coverage. Mind you, the adjuster did NOT bother to visit the apartment. Moreover, I do not know an overhead injector pump from a sump pump, seepage from back up, sewer this or sewer that, or other specialized insurance lingo. All I knew is that water was ankle deep in my apartment and it was an unlivable mess. Now, Allstate was making it a catastrophe!!!!! So much for those “good hands!”
However, I didn’t have to worry: Neil Omar, owner of Servicemaster by Zaba, personally came to my home to help me. We did a walk through of my whole place, looked at the pumps, drains, and sewer locations. Then, we got on the phone with Allstate and talked to the adjuster’s manager. Within a few minutes, my claim was approved.
I am not naive that Neil had a vested interest in the deal. But if not for him, I would have gotten screwed. He would have gotten paid either way but, instead, he worked ON MY BEHALF. That’s customer service - for ZABA, the CUSTOMER comes first!read more
They came to my house in Niles, IL after a long night of rain and flooding after my sump pump went out. They showed up in a timely manner and took out all of my carpet, disinfected the flooring, and cleaned the whole basement quickly and professionally. The crew that came out was very friendly and introduced themselves individually which made me feel more comfortable about the whole situation. They explained step by step what they were doing and also what they recommended. I would definitely recommend these guys to anyone who has to deal with flooding or any problems and they have earned a lifelong customer from me. read more
Q: How do you handle tenants’ water-damaged furnishings and soaked valuables? A. Our teams use a full array of industry-proven water damage cleanup techniques that include special care for personal belongings. Learn more from our water damage clean up page.
Q: How much do your services cost?
A: Every job is unique. However, our water damage restoration cost page gives you an idea of what you can expect.
Q: Do you use special equipment?
A: We work with state-of-the-art water damage restoration equipment. For more information, visit our water damage restoration equipment page.
Q: Do you have examples of work you’ve done in the past?
A: Yes, and we enjoy showing you our full capabilities! We invite you to take a look at our frozen burst pipe case study to get a feel for what we do.
Our Full Line of Water Damage Restoration Services
In addition to water damage restoration for apartments and condos, we offer the following services: