ServiceMaster Restoration by Zaba provides hoarding cleaning services for residential properties and property managers in Chicago, IL and Suburbs.
It’s estimated that roughly 4.5 million Americans are affected by hoarding, which is federally recognized as a psychological disorder through the Americans with Disabilities Act (ADA). Hoarding can cause mental and physical distress to all of those involved. ServiceMaster Restoration by Zaba hoarding cleanup specialists are trained to deal with the effects of hoarding, and also with the people who suffer from the disorder.
Additional physical or mental impairments can make cleaning out living spaces a nerve-wracking journey, and in some cases, the homes inhabited by hoarders can be both dangerous and unhealthy. When cleaning up hoarder’s home, we take great care to lessen any potential emotional strain during the process.
Hoarding is a complex issue that affects not only the individual, but also the family and community. Hoarding can begin at a very young age when a teen experiencing some kind of traumatic event or at an older age, however the average person won’t find help until the age of fifty or later. Treatment for a hoarder is normally not asked for, but discovered by a neighbor or a mandated reporter often due to a fall, fire, or odors emanating from the home. Aside from these factors, infestations are another hazard that hoarders and neighbors face.
ServiceMaster by Zaba specialists understand how to work with a hoarder and their loved ones; every situation calls for an honest and realistic approach which can only be obtained through special training. Our professionals will work with you and your loved ones from start to finish. Give us a call today 773.647.1985, our professionals are ready to help you put together a plan of action to get your life back to normal.
Restoring a Hoarder’s Home
There are many components to tackling a household that has been affected by this complex disorder — from creating an organizational plan to implementing techniques that minimize any further emotional trauma.
By having an experienced cleanup company like ServiceMaster by Zaba at your side, debris removal will be a smooth and efficient process. We have the tools and manpower necessary to manage clutter cleanup and the recovery of all items that are still useful, valuable, and sentimental. Our experienced team is dedicated to providing the best professional care for your situation.
Our Discreet Services Include:
- Whole home hoarding removal, disposal and cleaning
- Rodent infestation removal
- Furniture and carpet cleaning services
- Controlled renovation and reconstruction
- Smoke and odor removal
- Walls, ceiling, and floor cleanup
With assistance from ServiceMaster by Zaba, you will receive compassionate, and respectful help from professionals who really understand the challenges presented by the de-cluttering process. Whether we’re working with family members or with the person who has the disorder, we will provide invaluable insight to help the entire process go smoothly and successfully. We understand that navigating through a hoarding living space is a delicate situation. If you suffer from hoarding and are seeking help to get your life back on track, rest assured that both your home and well-being are in good hands when you reach out to the skilled and experienced professionals at ServiceMaster Restoration by Zaba who care.
If You Are a Property Manager
As a property manager, you’re responsible for maintenance and safety, but you must deal with hoarders in such a manner as to remain in compliance with the Fair Housing Act. The disorder is considered a disability, and affected individuals are afforded fair housing protection even if they don’t make specific requests for reasonable accommodation. These six steps can help.
- Once you realize that there’s a problem, contact an attorney who understands the Fair Housing Act. Don’t serve notice or force eviction on a hoarder. Do your best to accommodate the individual and protect your property.
- Treat the resident with compassion and sensitivity to gain their trust. Don’t use derogatory language to describe their unit or belongings. Arrange for an inspection visit to document safety and fire hazards as well as any property damage.
- Inform all property staff members about the situation. Make sure that they understand fair housing issues, and instruct them to show the individual respect. However, immediate action is required in the case of dangerous materials, animals, blocked exits or sprinklers, or direct damage to the unit.
- If possible, work with the individual on a remedy plan that includes their efforts to reach out to support services for help cleaning the unit. Follow through with an action plan that outlines cleaning goals and includes inspection verification to track progress.
- Document your planning with the individual’s voluntary signature on a written consent agreement. If this isn’t possible, mail a follow-up document stating agreed terms posted with a return-receipt request. Document all interactions and conversations with the resident. Instead of providing services on your own, present a list of professional cleanup and support services, or hire a service charged back to the resident.
- Once the resident agrees to and complies with cleanup plans, verify their continued cooperation with brief, regular property checks. If the resident cannot or will not follow through with property cleanup, discuss options including eviction proceedings with your attorney.
Call ServiceMaster Restoration by Zaba for a free onsite evaluation and estimate to get you, your loved ones or tenants started on the road to recovery.