All it takes is a bad sump pump and a couple of hours. A sudden downpour overflows storm drains, or the washing machine hose ruptures. Whatever the cause, you’re facing basement water damage. You have to deal with water in the basement as soon as possible, but you’re not sure where to start.
You ask yourself, “What should I do now?”
The answer is simple. Call a local emergency water removal company for professional flood damage cleanup services. For years, property owners in Chicago and the suburbs have relied on our teams 24/7 for expert flooded basement cleanup. They know that we always deliver.
What’s Involved in Flooded Basement Cleanup?
We tackle basement flooding by immediately responding to your first call. Our teams arrive at your property in fully stocked fleet vans ready to get to work.
We quickly identify the source of water in your basement, take care of any necessary repairs and then begin the cleanup and restoration process.
Our certified technicians use industry-proven emergency water removal equipment and sublimation drying techniques to restore your basement to its original condition.
When We Take Care of Your Flooded Basement, You:
Receive our immediate emergency response
Since we’re headquartered in both Chicago and Skokie, we’re just around the corner ready to answer your call. We’re on the scene within 90 minutes or less and begin the cleanup process right away.
Know you have expert help
Our highly trained technicians are all certified and have years of experience working with the very latest equipment and basement water damage cleanup techniques. We also offer a warranty on all our work.
I am opening shop in a few weeks, my business has a lot of construction dust, unfortunately the contractors did a horrible job in protecting some of the areas of my store. ServiceMaster gave me a quote. I took three bids and although they did come in at the lowest price, I went with their bid. They were very thorough during their inspection and really knew what they were talking about. The staff did a phenomenal job, I am glad I hired ServiceMaster.read more
I had water pipes burst in my condo right before the holidays. I did not expect December to be so cold considering the mild winter we had last year. I was out of the country when the neighbor who was feeding my cats called to tell me it was flooded inside my condo. It was frustrating, I did not want to fly back since I had 4 more days to go on my trip. The property management company recommended ServiceMaster by Zaba. I reached out to them by email because calls were difficult at the time, they responded back quickly and sent me a bunch of information as far as what steps to take and what will take place. They went immediately to inspect my property and started working right away.
They helped me get a plumber, they spoke with the insurance company on my behalf and coordinated with the building for access. I received update emails and pictures daily. I felt totally comfortable with them in my condo, of course the neighbor stopped in regularly to check the work but everything seemed to be running smoothly. I had to be confident that everything would be ok and that I could trust this company.
All my carpet and padding had to be pulled out, most of the hardwood floors, my hallway bathroom and kitchen both had burst pipes, there was a lot of damage so I knew what to expect.
ServiceMaster technicians left my place very clean, there wasn’t any dust and all my furniture and personal belongings had been protected. Of course, I went through all my stuff to make sure everything was there and it sure was. This company is trustworthy, professional and skilled, I wish I could give them 10 stars.read more
Phenomenal, professional and precise.
Their name says it all -- SERVICE MASTER! The service we received at our organization was impeccable. From the customer service to their on site associates, we had the best experience hiring them to give our theatre a deep cleaning. The moment we had patrons walk in, you could tell the freshness of the air from cleaning out the air ducts and the immaculate floors. We totally appreciate the team that serviced our organization, they arrived at our facility with smiles and made sure we were pleased with their work.
I highly recommend their service from small to large businesses.read more
i called these guys again for a deep spring cleaning in our office. They came out a couple of months ago for a fire. Now that the construction has been done we needed a deep cleaning. They sent a different team which i was bummed about but it was their cleaning team. I cant complain, they did an excellent job cleaning all of the construction dust, hvac, carpet, floor mats, etc... This company is great, Alecia was a fantastic team lead and very thorough.read more
I experienced a sewer backup in my finished basement. My insurance company said to call ServiceMaster. They came out quick, assessed the situation and went straight to work. I had a lot water damage that affected my carpets, walls and furniture. Although I was in a hectic and unpleasant situation I had a great experience with this company.read more
Remember that time when it rained 2 ½ inches in 30 minutes? Yeah. That night, within moments, my tenants’ garden apartment was literally under water: 9:30 at night, the three of us were running around, screaming, throwing towels everywhere, but it was like using a cotton ball to soak up a river. The next morning, I went on Yelp and randomly chose Servicemaster by Zaba to clean up the mess. Here’s how it went down: I called the Zaba office and the phone was answered immediately by a real person; my insurance information was recorded and I was told crews could be out within 30 minutes (!wow!); within that time, at least two trucks showed up, workers spilled out, and the mitigation began. Every bit of wet material - from carpet to drywall to cabinets -- was removed immediately to prevent mold and further damage, and what remained was sanitized. Drying equipment was placed throughout and the big dry out began.
But then came a SNAFU. A big one. One that made me cry. My insurance (ALLSTATE) said they would deny the claim. Why? After first approving my claim, the adjuster came back and quoted my uneducated description, deciding against coverage. Mind you, the adjuster did NOT bother to visit the apartment. Moreover, I do not know an overhead injector pump from a sump pump, seepage from back up, sewer this or sewer that, or other specialized insurance lingo. All I knew is that water was ankle deep in my apartment and it was an unlivable mess. Now, Allstate was making it a catastrophe!!!!! So much for those “good hands!”
However, I didn’t have to worry: Neil Omar, owner of Servicemaster by Zaba, personally came to my home to help me. We did a walk through of my whole place, looked at the pumps, drains, and sewer locations. Then, we got on the phone with Allstate and talked to the adjuster’s manager. Within a few minutes, my claim was approved.
I am not naive that Neil had a vested interest in the deal. But if not for him, I would have gotten screwed. He would have gotten paid either way but, instead, he worked ON MY BEHALF. That’s customer service - for ZABA, the CUSTOMER comes first!read more
Q: Can you give me more detailed information how you restore my wet basement?
A: We’re happy to share with you how we approach a flooded basement, just click here for a step-by-step overview.
Q: How do you restore belongings impacted by basement flooding?
A. We use a wide range of high-tech flood cleanup techniques to take special care of personal belongings. For more details, please refer to our water damage cleanup page.
Q: What does this kind of flood cleanup cost?
A. Because every situation is different, we can’t give you an exact figure. However, you can get a good idea of what to expect from our water damage restoration costs page.
Q: Do you use special tools or equipment? A. Our teams bring state-of-the-art tools and technology to every project. For more information about our flood cleanup arsenal, visit our water damage restoration equipment page.
Q: Can I take a look at some of your previous projects? A. Of course! We’re always glad to share examples of our work. We invite you to take a look at our frozen burst pipe case study to get an idea of what we do.
We’re Ready to Serve You 24/7
When water floods your basement, contact us immediately. You can depend on our teams for an emergency response, full-service water removal and complete cleanup of your flooded basement.
We’re just a phone call away and here for you 24/7. When you want the very best in flood restoration services, call ServiceMaster Restoration by Zaba first.