Flooded Basement Cleanup Chicago

24/7 Emergency Services
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Do you have water in the basement? We can help.

All it takes is a bad sump pump and a couple of hours. Heavy rain overflows storm drains, or the washing machine hose ruptures. Whatever the cause, you’re facing basement water damage and need to take immediate action.

For years, property owners have relied on ServiceMaster Restoration by Zaba as the leader among companies providing flooded basement cleanup services in Chicago and the suburbs.

Call now for 24/7 help: 773-647-1985


We tackle basement flooding by immediately responding to your first call. Our teams arrive at your property in fully stocked fleet vans ready to get to work.

We quickly identify the source of water in your basement, take care of any necessary repairs and then begin the cleanup and restoration process.

Our certified technicians use industry-proven emergency water removal equipment and sublimation drying techniques to restore your basement to its original condition.

The ServiceMaster Restoration by Zaba Difference:

  • 50+ years of combined basement flooding restoration experience
  • 24 hour emergency service, 365 days a year
  • We manage your insurance claims
  • Licensed, bonded, insured, IICRC certified
  • Complete property reconstruction
  • Locally owned & operated


Neil and the crew really know there job. They are professional, fast, reliable, courteous, and very sympathetic. They work well with the insurance company which helps immensely when dealing with an emergency. Highly recommended!!!
Juan Carlos Michel
Juan Carlos M.
17:48 06 Jul 19
I highly recommend this company, they provided me with great service and were professional the entire time. I also did not feel pressured to sign any paperwork. The entire process was painless. Would recommend their services, for reference I had a burst pipe.
Magdalena Rodriguez
Magdalena R.
18:43 10 Mar 19
Leaky water heaterI live in a large family home in Chicago with my wife and two sons. About three nights ago our entire house flooded because of a leaky water heater. We had so much water, My neighbor recommended ServiceMaster, so I called them and spoke to Diana the owner. She walked me through the process and got all of the info needed to start the cleanup process. In less than an hour her team arrived with equipment and got to work. They removed all of the water and restored everything. Fantastic service, ServiceMaster
Nestor Ramirez
Nestor R.
23:56 31 Jan 19
I had water pipes burst in my condo right before the holidays. I did not expect December to be so cold considering the mild winter we had last year. I was out of the country when the neighbor who was feeding my cats called to tell me it was flooded inside my condo. It was frustrating, I did not want to fly back since I had 4 more days to go on my trip. The property management company recommended ServiceMaster by Zaba. I reached out to them by email because calls were difficult at the time, they responded back quickly and sent me a bunch of information as far as what steps to take and what will take place. They went immediately to inspect my property and started working right away. They helped me get a plumber, they spoke with the insurance company on my behalf and coordinated with the building for access. I received update emails and pictures daily. I felt totally comfortable with them in my condo, of course the neighbor stopped in regularly to check the work but everything seemed to be running smoothly. I had to be confident that everything would be ok and that I could trust this company.All my carpet and padding had to be pulled out, most of the hardwood floors, my hallway bathroom and kitchen both had burst pipes, there was a lot of damage so I knew what to expect.ServiceMaster technicians left my place very clean, there wasn’t any dust and all my furniture and personal belongings had been protected. Of course, I went through all my stuff to make sure everything was there and it sure was. This company is trustworthy, professional and skilled, I wish I could give them 10 stars.
Claudia Ramirez
Claudia R.
23:41 31 Jan 19
ServiceMaster Restoration by Zaba is my go to company for any water damage in my home, they have been to home already on 3 separate occasions. I had a lot of water damage due to an ice dam this winter. Over the summer i had a sewage back up in my finished basement and last year the I had water damage from a sink over flow. I think its time I sell the house. Very grateful for them, every experience has been an easy process for paperwork, they are a vendor with my insurance company and they are trustworthy. All their staff are great to work with.
Libby Joyce
Libby J.
19:43 23 Jan 19
I was out of town for the long holiday weekend, unfortunately I turned the heat down and my pipes burst. I didnt think that would happen because the heat was not off, but some of my exterior plumbing just froze. needless to say I came home a thick layer of ice throughout my floors, walls, ceilings, you name it...it all froze. Fortunately ServiceMaster does the maintenance in our building and were on site that day, I have a duplex condo so no one else was affected but me. Jonathan was onsite from Service Master, he called the project manager and they came over, I had a mess. I called the insurance company and property management company. I let ServiceMaster by Zaba take care of the all the insurance paper work, I see them in my building all the time so I trust them 100% and they have always been very honest to work with. I had to move out. ServiceMaster packed up my stuff and put it in storage, the cleaners came and took my laundry and emergency items. I will be out of my condo for several months, lesson learned, dont turn the heat down. Service Master has been great to work with.
Ashley Trinidad
Ashley T.
19:41 23 Jan 19
After Hurricane Florence our home was in shambles. We called some local companies for remediation services and were quickly disappointed by them. We called ServiceMaster Restoration By Zaba at the suggestion of our insurance carrier. ServiceMaster contacted us and set an appointment to survey the damage. Neil and Lewis came to our home (which was in a state of destruction from Florence) and actually took the time to put on shoe covers (even though I told them they didn't have to) because they respected our home. They surveyed the damage and quickly submitted the repair estimate to our insurance carrier. During the remediation process Neil, Lewis and their Entire crew acted in a professional and respectful manner. I had no problem in leaving them in my home unattended because they were extremely trustworthy. I could go on and on but I'll simply say that I Highly Recommend ServiceMaster By Zaba. The office and field staff are among the best crew that I have ever dealt with.
Frank Grzandziel
Frank G.
15:48 14 Nov 18
The team did a thorough job in removing damaged floors, ceilings, and partial walls after Hurricane Florence. They came in and worked diligently until the job was complete. I'm thankful for their fast work and help. Neil Omar was especially helpful as he assisted me with getting insurance approval expedited. I was fortunate to have found Service Master after the storm. Once they began working I felt like recovery was underway.
Bentley Suggs
Bentley S.
19:16 26 Oct 18
With a few days of rain in Chicago my basement had lots of water.. not only did they do an amazing job but it was done quickly and efficiently. Thanks guys for all of your help and saving my sanity!
Devanie Howard
Devanie H.
01:15 18 Oct 18
Came home from work and it was raining in my living room, and dining room, there was water gushing through all the light fixtures and can lighting, some of the ceiling was already starting to cave in. I ran upstairs because I thought for sure the water had been left on but everything was fine. I had to turn the water main off because the waiter would not stop. We called our plumber, insurance company and Service Master. We did not know where to begin. Such a bazaar situation. They had to remove the entire living room ceiling and found a burst water pipe from the bathroom above. We still do not how that happened. The water ruined my entire first floor and most of my basement. This was such an inconvenience, I cant even begin to explain. ServiceMaster did an excellent job, they had to gutt the entire first floor and basement, their work was immaculate and left everything very clean, they did not leave any garbage behind, it was clean and ready to go for my contractor to start the reconstruction process. We are still not in the house, however my experience with service master was excellent, as well as my plumber and insurance adjuster.
Kenya Lloyd
Kenya L.
21:40 26 Sep 18
Woke up to a flooded kitchen! Apparently the plumbing lines in your dishwasher can burst for whatever reason. I always run the dishwasher at night before going to be bed, but this time while the dishwasher was running at some point it had a burst water line. This happened some time while we are all sleeping. I woke up at 6am with a loud knock on my door. My downstairs neighbor said it was raining in their unit, what a nightmare! My condo was flooded, floors and carpets and drywall soaked. Water everywhere and the units below me are beyond upset. The building sent in the engineer who could not fix anything. In a desperate search I found ServiceMaster Zaba on-line, they were able to come out right away. They told me to call insurance and also talk to the condo association. So this review is tell ServiceMaster how awesome they are, and also to bring awareness to those who own a dishwasher...do not run a load overnight and get it checked regularly, this was a big mess for my unit, and two units below me. Thankfully ServiceMaster was able to service all of us at once but I cannot begin to tell you what an awful feeling it is to wake up to this mess.
Carmen Caraballo
Carmen C.
21:38 22 Sep 18


During a water emergency, your basement is often the first area that floods. You’re never really prepared for this type of home disaster, but you can count on us. Our teams are at your door within 90 minutes ready to clean and restore basement floors, walls and even personal belongings. 

This type of home flooding can result from interior plumbing problems and exterior water sources. When snow melt-offs or heavy rains saturate the ground around your home, the wet conditions create strong hydrostatic pressure. The results are often foundation leaks and cracks that eventually cause flooded basements.

Our 10-step process covers all aspects of cleanup from initial inspection to final reconstruction.

1. Determine the Source.

We start your recovery with a property inspection that identifies the cause of your basement flooding. We determine the source, quickly develop an action plan and explain all necessary repairs.

If the flooding involves sewage backup, we take special precautions necessary for dealing with biohazardous waste.

2. Notify your insurance company.

Property owners are often surprised to learn that the source of basement flooding can affect their insurance policy coverage.

As a preferred Quality Restoration Vendor, we enjoy solid professional relationships with local and national carriers, so we help you navigate the claims process.

3. Start work right away.

You don’t have to wait for us to get back to you in a few days or weeks. We’re ready to start basement flood cleanup and restoration when we arrive at your front door.

Our fleet vans are fully stocked with the equipment and gear necessary to begin your recovery immediately.

4. Water Extraction, Drying and Dehumidification

Our teams use a combination of truck mounts and high performance extractors to remove standing water from your basement. The equipment is highly effective on both hard flooring, carpets and concrete.

Once we’ve cleared out the water, we take care of repairs to address the source of your basement flooding.

5. Pull up soaked flooring.

Wet carpet needs to be pulled up as soon as possible to minimize the chance of a mold outbreak in its fiber and backing. We also pull up the padding and determine how much material can be saved.

Our IICRC-certified technicians can often restore both carpet and padding to their original condition.

6. Address sheetrock, baseboards and insulation

Exposed to less than 1 inch of flood water, sheetrock wicks moisture through its structure, begins to buckle and contaminates insulation. Soaked baseboards swell, and wall framing becomes water-damaged.

We tear out all affected materials, salvage as much as possible and clear the way for restoration.

7. Clean, Sanitize, Restore

From steam cleaning carpets to sanitizing materials exposed to sewage, our process covers everything in your basement.

We use specialized equipment designed for heavy-duty property cleanup, and we work with industry-proven products formulated to sanitize and recover furnishings and belongings.

8. Dry, dehumidify & freshen

Completely drying out the basement and your belongings usually takes between three and five days. We set up large-scale air movers, axial fans and dehumidifiers to speed up the process.

Our high-tech air scrubbers remove odors and airborne contaminants so that your basement smells fresh again.

9. Address mold problems

When leaky plumbing or foundation seepage causes basement flooding, we find that 80 percent of these situations also present serious mold problems.

Our services cover mold removal, and we follow up with proven remediation techniques that prevent its return.

10. Reconstruct your basement

Working with both you and your insurance company, we determine the extent of reconstruction necessary and the scope of your coverage. Most projects take an average of two weeks to finalize.

It’s our goal to completely restore your basement to its original condition (or even better!) from flooring and walls to fixtures and furnishings.

We use a wide range of high-tech techniques to take special care of personal belongings. 

Because every situation is different, we can’t give you an exact figure. However, this blog outlines what you can generally expect. Please give us a call to schedule an inspection.

Almost everyone here in the city uses their basement for storage, and that accounts for a very large part of the loss that follows a flooding incident.

Here’s a quick overview for guidance.

• Keep belongings off the floor by stacking them on crates or wall shelving.
• Regularly check your property’s foundation for any cracks that can lead to basement flooding.
• Make sump pump maintenance a part of your routine around the house or your business.
• When weather forecasts predict storms and heavy rain, double down on routine property checks.

Follow these five steps on how to prevent any further water damage in your basement.

Step 1: Safety Tips When Assessing Water Damage in a Basement

You need to assess how dangerous the situation is before you enter your basement. If there is water already collected, you could be at risk for an electric shock if the water has come into contact with an outlet or wiring. Be careful.

Check to make sure your basement is safe to enter and look for these two things.

Depth of Water

If the water has already risen to more than two inches deep throughout the basement, make sure you do not step into it. You could get shocked.

Call a local water damage professional to come by and remove the water as soon as you can.

If you are able to access the electric service panel without stepping into the basement, make sure to turn off the power into the basement. If not, call your electrician and ask them to shut off the power.

Flooded Appliances

If you notice the water level approaching any gas-fired appliances, like a water heater or furnace, make sure you call your gas company and ask them to turn off the gas. If you smell gas, leave the building.

These following steps assume that the water is low, and you are able to walk through it safely.

Step 2: Figure Out Why Your Basement is Flooding

source of basement flooding
It can be difficult to find the source of a flooded basement.

You need to determine why your basement is flooding. Then you can check to see if it can be stopped. If you cannot prevent the flooding, try and determine where the water is coming from. Then you can tell the plumber when he or she arrives.

Look through your basement and try to see where it is slipping in.

Windows, Walls, Floor, or Foundation

This is due to heavy rain or a too high water table. If the water isn’t too high, then try and shut off the power in the basement in case the water continues to increase. Then, start to move your belongings to an elevated spot.

Floor Drain

If the water is emerging from the floor drain, this indicates that there is a problem with your home drainage system, sump pump, or city sewer lines. Find a plumber and ask them to come to your home.

If the question is determined to be caused by the municipal sewer system, make sure you call your city’s water department and let them know what’s going on.

Appliances or Plumbing

Are the hoses or pipes connected to your water heater or washer spurting water? Shut the water off immediately to the broken fixture.

If you think it might be broken plumbing, but can’t figure out which appliance is in trouble, shut the water off in the entire house.

Step 3: Start to Rescue Your Belongings

Go through your belongings and unplug any electronics. Do this quickly and do it first before the water continues to rise and your risk of electrocution.

After you’ve unplugged your electronics, begin to move your belongings to elevated ground. Prioritize important items.

For example:

  • Essential Documents: financial records, deeds, passports, and titles
  • Family Keepsakes: souvenirs, books, photo albums, and heirlooms
  • Electronics: portable electronics, laptops, TVs, and desktop computers

Once you’ve moved these items, begin to move the remaining items somewhere else.

Step 4: Remove the Existing Water

The quicker you can begin drying your basement after flooding, the less you must stress about regarding long-term damages to your home. If the water is shallow, work at it with buckets and mops.

If the water is a few inches deep, here are your options:

  • A Submersible Pump: Rent or buy a pump at your local pool supply store or hardware store.
  • A Wet/Dry Vac: This may be the better option if you already own one or if there is only a specific area in your basement with resting water

Once the standing water is gone, your basement will still be damp.

To speed up the drying process:

  • Open your basement windows (weather permitting) to help rid of moisture.
  • Set up fans in your basement and crank them up to high speed to maintain the evaporation process.
  • Make sure they are positioned, so they are blowing out of the basement, either towards the stairs or through the windows.
  • Set up space heaters to help rid of the moisture and aid the evaporation process. Space heaters may create humidity so combine it with a dehumidifier.

Step 5: Start Cleaning

flood damaged items
Some items can be saved, others need to be discarded.

Firstly, remove ruined belongings. You should not try and keep:

  • Electronics that became wet.
  • Fabric that was not washed within 48 hours of the flooding.
  • Drywall, rugs, and carpeting that were flooded.
  • Upholstered furniture.

If you’re worried about bacteria growing or unsure of whether you should throw out an item, call an expert to find out.

Finally, use bleach and warm water or another cleaning product that will disinfect the walls, floors, and furniture that came in touch with the flood water. Let them dry and then repeat.

Wipe down any exposed areas with a mold product. If you don’t want to do that, have one of our restoration specialists visit your home.

Good Luck!

After you’ve taken these steps, you should be well on your way to a dryer basement. Contact your insurance company and the professionals who may be able to help you prevent water damage in a basement.

Remember to consider your safety first before immediately entering your basement. You do not want to risk electrocution.

When removing items to an elevated space, prioritize what is the most important. You don’t want to regret not picking up the old family album later on. These are family treasures.

Yes. you can report a backup of water in your home at the city’s website here.