When fire and smoke ravage your property, time seems to stand still. You feel afraid, confused and vulnerable.
You don’t know where to start, so you wonder, “What should I do now? How can I deal with all this?”
The best thing you can do is pick up the phone and call a professional fire damage restoration expert who can help you through the process. Here at ServiceMaster Restoration by Zaba, we take care of home owners and businesses in Chicago and the suburbs 24/7. We stand as the established leader among local fire restoration companies.
With headquarters in Chicago and Skokie, we can serve the surrounding communities with an immediate emergency response. We guarantee our arrival at your doorstep within 90 minutes or less of your first call.
Have industry-certified specialists on your side
Our experienced technicians are highly trained in the use of the very latest equipment and fire damage repair techniques. With your approval, we get to work immediately.
Leave insurance paperwork to us
Our knowledgeable staff helps you understand and navigate the claims process from start to finish. Insurance companies trust us to take care of complex paperwork because of our Quality Restoration Vendor status.
For Homeowners
Whether you’re dealing with a kitchen fire or extensive property damage, you can count on us for complete house fire damage repair. We take on every job regardless of size. We know how devastating a home fire can be, so you can rely on our hard work to make everything right again and get you back on your feet as quickly as possible.
When fire and smoke damage your business, you need a professional company with the ability to scale.
We know that every hour we spend on repairs represents an hour of lost revenue and productivity for your business.
You can trust us to stay on the job around the clock. Because our experience covers business parks, warehouses, high rises, hospitals and more, we understand that your situation is unique. We’ve established a solid reputation with local business owners and facility managers, and we’re always happy to provide references.
A fire leaves dark stains, oily soot and lingering odors throughout your property, and it contaminates everything. When you face smoke damage, you have us on your side.
We specialize in this type of work with years of industry experience all across Chicago and the suburbs. Our certified technicians use the latest equipment and techniques to restore your property, furnishings and personal belongings.
When fire strikes the heart of your home, the damage is rarely confined to just the one room.
The aftermath of a kitchen fire is different from other types of home fires. Flames melt plastics and synthetics producing an oily smoke that spreads an unpleasant odor throughout the house.
Our fire restoration experts have years of experience in kitchen fire restorations. We also help you reclaim important peace of mind.
As a landlord or property manager, your heart skips a beat when your apartments or condos are struck by fire. Tenants’ personal safety is at the top of your list, and you also have to address damages that threaten your building’s structural integrity.
For many years, we’ve taken care of multi-family properties across Chicago and the suburbs with certified fire damage restoration services. We’re proud of our outstanding reputation, and we’re happy to share references.
After Hurricane Florence our home was in shambles. We called some local companies for remediation services and were quickly disappointed by them. We called ServiceMaster Restoration By Zaba at the suggestion of our insurance carrier. ServiceMaster contacted us and set an appointment to survey the damage. Neil and Lewis came to our home (which was in a state of destruction from Florence) and actually took the time to put on shoe covers (even though I told them they didn't have to) because they respected our home. They surveyed the damage and quickly submitted the repair estimate to our insurance carrier. During the remediation process Neil, Lewis and their Entire crew acted in a professional and respectful manner. I had no problem in leaving them in my home unattended because they were extremely trustworthy. I could go on and on but I'll simply say that I Highly Recommend ServiceMaster By Zaba. The office and field staff are among the best crew that I have ever dealt with.read more
The team did a thorough job in removing damaged floors, ceilings, and partial walls after Hurricane Florence. They came in and worked diligently until the job was complete. I'm thankful for their fast work and help. Neil Omar was especially helpful as he assisted me with getting insurance approval expedited. I was fortunate to have found Service Master after the storm. Once they began working I felt like recovery was underway.read more
With a few days of rain in Chicago my basement had lots of water.. not only did they do an amazing job but it was done quickly and efficiently. Thanks guys for all of your help and saving my sanity!
Came home from work and it was raining in my living room, and dining room, there was water gushing through all the light fixtures and can lighting, some of the ceiling was already starting to cave in. I ran upstairs because I thought for sure the water had been left on but everything was fine. I had to turn the water main off because the waiter would not stop. We called our plumber, insurance company and Service Master. We did not know where to begin. Such a bazaar situation. They had to remove the entire living room ceiling and found a burst water pipe from the bathroom above. We still do not how that happened. The water ruined my entire first floor and most of my basement. This was such an inconvenience, I cant even begin to explain. ServiceMaster did an excellent job, they had to gutt the entire first floor and basement, their work was immaculate and left everything very clean, they did not leave any garbage behind, it was clean and ready to go for my contractor to start the reconstruction process. We are still not in the house, however my experience with service master was excellent, as well as my plumber and insurance adjuster.read more
Woke up to a flooded kitchen! Apparently the plumbing lines in your dishwasher can burst for whatever reason. I always run the dishwasher at night before going to be bed, but this time while the dishwasher was running at some point it had a burst water line. This happened some time while we are all sleeping. I woke up at 6am with a loud knock on my door. My downstairs neighbor said it was raining in their unit, what a nightmare! My condo was flooded, floors and carpets and drywall soaked. Water everywhere and the units below me are beyond upset. The building sent in the engineer who could not fix anything. In a desperate search I found ServiceMaster Zaba on-line, they were able to come out right away. They told me to call insurance and also talk to the condo association. So this review is tell ServiceMaster how awesome they are, and also to bring awareness to those who own a dishwasher...do not run a load overnight and get it checked regularly, this was a big mess for my unit, and two units below me. Thankfully ServiceMaster was able to service all of us at once but I cannot begin to tell you what an awful feeling it is to wake up to this mess.read more
A few days ago I came home to find that a pipe burst in my bathroom and the whole place flooded. I tried cleaning up whatever I could by myself but gave up and decided to look for a water damage restoration service in Chicago. I found ServiceMaster by Zaba online, read the reviews, and decided to hire them. They saved my home!
The water removal and cleanup service wasn't cheap but they worked with my insurance company and billed them directly. I'm really fortunate for Diana and her team. They are top notch and I'll definitely use them in the future for other cleaning services.read more
Called servicemaster after the roofers caused a big dusty mess in my apartment. They cleaned everything in my apartment, walls, ceilings, fans, cabinets, etc... they saved the day.
Love these guys! I had a toilet overflow, not sure how that happened, its just me and my wife in the home. My wife got home and freaked out, so much water. We tried to clean it up but there was no way we could do it ourselves . our agent called in ServiceMaster. These guys first calmed my wife, I couldn't do it, then they walked us through the process and started their thing. There was a lot of drywall that had to come out but fortunately they were able to save the floors. Thanks for all your help. The girls at the office are great too.read more
This review is for the office staff, I called ServiceMaster for advice on water damage. I had a toilet overflow in my basement, water traveled through the drywall and affected floors. I got to it right away and started cleaning up the water. I googled how to clean up water damage and found their blog. I followed the steps they provided. I'm a tenant so my landlord was not going to pay to have someone come out since he felt it was my fault. I called servicemaster around 7pm on Sunday and Brittney was very helpful, she spent 20 minutes on the phone with me and provided me with guidance. Again it was a smaller job so I was able to do it myself. She was not pushy about her services and actually told me I did everything I should have done to avoid secondary damage. I got a call from Servicemaster the next day checking in to make sure I was still doing ok. Great customer service from this company.read more
Our house suffered an electrical fire causing damage throughout the entire home. My husband and I didn't know where to begin to get our home back in order. We called our insurance agent, and he said to call ServiceMaster by Zaba, which is one of their insurance vendors.
When i called the office the staff made me feel very comfortable, they were very friendly and walked me through the claims process.
Within the hour the project manager and technicians arrived. They were very professional and answered all of our questions, we had plenty of questions and the staff never got annoyed with with us.
The entire job took about a week to complete because of all the adjusters that had to come and look at different areas if the home, the adjusters said ServiceMaster was on point with their scope which made me feel even better. I could not be more grateful for ServiceMaster by Zaba and their fantastic team!
This review is for their emergency services, I will follow up soon with a review for their Reconstruction services, as we will be starting that next week, but I am sure they will do a wonderful job.read more
I called ServiceMaster by Zaba while my basement was in the middle of flooding. In a panic, I asked for a crew to be sent out asap. (It was a horrible storm that day with lots of power outages) Brittany explained that they were all booked up and would have someone out in 24 hours, but would call me if anyone cancelled. I wasn't hopeful.
Well, sure enough...two hours later, Brittany called to say that someone had cancelled and they could make it to my house within two hours. A crew of 4 people came over and looked at the damages. A full verbal and written estimate and explanation was provided on the spot. We agreed to the work and these amazing men went to work. This crew was TOP NOTCH. They worked non stop to remove the water soaked carpeting, remove the baseboards around my basement and cut holes in the walls for air circulation to prevent molding. Then several fans were placed around the rooms. They explained what would take place over the next few days and when they would be back to pick up the equipment. All of the guys were friendly, professional, neat, hardworking and did everything as promised without any surprises or hidden fees. This was not an easy job at all !
The equipment was picked up, as promised, and followup calls were made by the office to see if were were satisfied with our services.
I hope that I don't ever need restoration services again, but I can assure you that I wouldn't call anyone else except ServiceMaster by ZABA. I learned that the ServiceMasters are independently owned. I cannot speak for the other locations.....but based on my experience, there is no need to look elsewhere.
I usually do not write on-line reviews, but I felt that this was something worth taking the time to share. A huge thanks to Brittany, Diana and the rest of the crew from Zaba. You made a really lousy situation in our basement so much easier!!!! THANK YOU FOR EVERYTHING !!!!!read more
Our basement flooded recently. My husband and i were out of town when a neighbor called to say there was a pool of water in our basement. Both of our sump pumps went out. We called Service Master and they came out within the hour.
Considering that we were out of the country the process was not as bad as we thought it would be. I won't go into too much detail but I will say I felt completely comfortable with them, they navigated the insurance process with my insurance company and the agent.
My son in law was at the property on our behalf and said they were doing a phenomenal job.
We had a lot water damage, and Service Master did an outstanding job cleaning up everything. They took care of our belongings and did not leave debris everywhere. We were a bit worried that we would be walking into a big mess and were surprised at how clean everything was despited removing all the drywall and carpet.
Really appreciate the work Service Master did and appreciate how much effort they put into our claim and giving us the opportunity to enjoy our vacation in the middle of such chaos!
Thank you!read more
I am opening shop in a few weeks, my business has a lot of construction dust, unfortunately the contractors did a horrible job in protecting some of the areas of my store. ServiceMaster gave me a quote. I took three bids and although they did come in at the lowest price, I went with their bid. They were very thorough during their inspection and really knew what they were talking about. The staff did a phenomenal job, I am glad I hired ServiceMaster.read more
I had water pipes burst in my condo right before the holidays. I did not expect December to be so cold considering the mild winter we had last year. I was out of the country when the neighbor who was feeding my cats called to tell me it was flooded inside my condo. It was frustrating, I did not want to fly back since I had 4 more days to go on my trip. The property management company recommended ServiceMaster by Zaba. I reached out to them by email because calls were difficult at the time, they responded back quickly and sent me a bunch of information as far as what steps to take and what will take place. They went immediately to inspect my property and started working right away.
They helped me get a plumber, they spoke with the insurance company on my behalf and coordinated with the building for access. I received update emails and pictures daily. I felt totally comfortable with them in my condo, of course the neighbor stopped in regularly to check the work but everything seemed to be running smoothly. I had to be confident that everything would be ok and that I could trust this company.
All my carpet and padding had to be pulled out, most of the hardwood floors, my hallway bathroom and kitchen both had burst pipes, there was a lot of damage so I knew what to expect.
ServiceMaster technicians left my place very clean, there wasn’t any dust and all my furniture and personal belongings had been protected. Of course, I went through all my stuff to make sure everything was there and it sure was. This company is trustworthy, professional and skilled, I wish I could give them 10 stars.read more
Phenomenal, professional and precise.
Their name says it all -- SERVICE MASTER! The service we received at our organization was impeccable. From the customer service to their on site associates, we had the best experience hiring them to give our theatre a deep cleaning. The moment we had patrons walk in, you could tell the freshness of the air from cleaning out the air ducts and the immaculate floors. We totally appreciate the team that serviced our organization, they arrived at our facility with smiles and made sure we were pleased with their work.
I highly recommend their service from small to large businesses.read more
i called these guys again for a deep spring cleaning in our office. They came out a couple of months ago for a fire. Now that the construction has been done we needed a deep cleaning. They sent a different team which i was bummed about but it was their cleaning team. I cant complain, they did an excellent job cleaning all of the construction dust, hvac, carpet, floor mats, etc... This company is great, Alecia was a fantastic team lead and very thorough.read more
I experienced a sewer backup in my finished basement. My insurance company said to call ServiceMaster. They came out quick, assessed the situation and went straight to work. I had a lot water damage that affected my carpets, walls and furniture. Although I was in a hectic and unpleasant situation I had a great experience with this company.read more
Remember that time when it rained 2 ½ inches in 30 minutes? Yeah. That night, within moments, my tenants’ garden apartment was literally under water: 9:30 at night, the three of us were running around, screaming, throwing towels everywhere, but it was like using a cotton ball to soak up a river. The next morning, I went on Yelp and randomly chose Servicemaster by Zaba to clean up the mess. Here’s how it went down: I called the Zaba office and the phone was answered immediately by a real person; my insurance information was recorded and I was told crews could be out within 30 minutes (!wow!); within that time, at least two trucks showed up, workers spilled out, and the mitigation began. Every bit of wet material - from carpet to drywall to cabinets -- was removed immediately to prevent mold and further damage, and what remained was sanitized. Drying equipment was placed throughout and the big dry out began.
But then came a SNAFU. A big one. One that made me cry. My insurance (ALLSTATE) said they would deny the claim. Why? After first approving my claim, the adjuster came back and quoted my uneducated description, deciding against coverage. Mind you, the adjuster did NOT bother to visit the apartment. Moreover, I do not know an overhead injector pump from a sump pump, seepage from back up, sewer this or sewer that, or other specialized insurance lingo. All I knew is that water was ankle deep in my apartment and it was an unlivable mess. Now, Allstate was making it a catastrophe!!!!! So much for those “good hands!”
However, I didn’t have to worry: Neil Omar, owner of Servicemaster by Zaba, personally came to my home to help me. We did a walk through of my whole place, looked at the pumps, drains, and sewer locations. Then, we got on the phone with Allstate and talked to the adjuster’s manager. Within a few minutes, my claim was approved.
I am not naive that Neil had a vested interest in the deal. But if not for him, I would have gotten screwed. He would have gotten paid either way but, instead, he worked ON MY BEHALF. That’s customer service - for ZABA, the CUSTOMER comes first!read more
They came to my house in Niles, IL after a long night of rain and flooding after my sump pump went out. They showed up in a timely manner and took out all of my carpet, disinfected the flooring, and cleaned the whole basement quickly and professionally. The crew that came out was very friendly and introduced themselves individually which made me feel more comfortable about the whole situation. They explained step by step what they were doing and also what they recommended. I would definitely recommend these guys to anyone who has to deal with flooding or any problems and they have earned a lifelong customer from me. read more
We respond immediately to your first call by dispatching our teams of highly trained, IICRC-certified fire repair specialists who arrive at the scene in fully equipped fleet vans.
We perform a thorough property inspection, quickly asses all damage and develop a detailed action plan. We explain our entire process including cost estimates.
We do more than clean up fire damage and replace your belongings. We work very hard to restore your property to its original condition.
FAQ
Q: How do your fire restoration services work? A: For a complete overview, we invite you to visit our fire restoration process page.
Q: Can you recover fire-damaged furnishings and belongings? A: Our certified technicians use a variety of industry-proven techniques that enable us to take special care of personal belongings. Learn more here.
Q: How much will all this cost? A: Because no two situations are alike, it’s impossible to give an estimate without an inspection. However, you can get an idea of what to expect by clicking here.
Q: Do you use special equipment and tools? A: We tackle every project with high-tech equipment and the very latest technology. For more information about our state-of-the-art arsenal, visit our fire equipment page.
We’re Here to Serve You 24/7
We work hard to earn and maintain our reputation as the very best in the business, and we stand ready to answer your call seven days a week.
You can always depend on ServiceMaster Restoration by Zaba 24/7 to deliver professional, industry-certified fire restoration services for Chicago and the surrounding suburbs.
When fire and smoke damage your business, you need a professional company with the ability to scale.
When fire strikes the heart of your home, the damage is rarely confined to just the one room.
We respond immediately to your first call by dispatching our teams of highly trained, IICRC-certified fire repair specialists who arrive at the scene in fully equipped fleet vans.
We work hard to earn and maintain our reputation as the very best in the business, and we stand ready to answer your call seven days a week.
