At ServiceMaster Restoration by Zaba, we’ve been removing mold from Chicagoland homes for decades, and we know how quickly it can grow, damage your home, and affect your health if you don’t act fast.

In this guide, you’ll learn what causes attic mold growth, common signs to watch for, and what you should do if you find mold.

What Causes Mold Formation in Attics

Roof Leaks

Chicago experiences a wide range of weather conditions that can cause your roof to leak.

From heavy snow and ice in the winter to severe thunderstorms with high winds and hail during the spring, these weather events may damage your roof and allow moisture in.

When wood, drywall, and other items stored in your attic become wet, mold begins to grow on them.

Poor Ventilation

Proper roof venting helps prevent humid air from getting trapped in your attic.

Whether it’s outdoor humidity that comes with Chicago’s summers or excessive indoor humidity, warm, damp air needs to escape your attic.

When it doesn’t, condensation forms and mold begins to grow.

Insufficient or Damaged Insulation

Insulation helps keep excessive humidity and high temperatures from heating your attic.

If you don’t have enough insulation, or the insulation you have has water damage, it’s the perfect environment for mold to grow.

Snow Accumulation on Your Roof

Wintertime in Chicago brings heavy snowfall and freezing temperatures.

Those plummeting temperatures may result in ice dams forming on your roof.

Snow and ice that weaken and eventually penetrate your roof, resulting in mold growing in your attic.

How to Tell if There’s Mold in Your Attic

Musty Odors

Persistent musty odors in your home, and especially in your attic, may point to mold growth.

These odors tend to get stronger in humid weather or when the attic hasn’t been ventilated properly.

Visible Water Damage

Brown spots on ceilings and walls point to water damage in your attic.

Since mold thrives in damp environments, you should treat any visible water damage as a potential warning sign.

Peeling Paint

When drywall gets wet, the paint or wallpaper covering it starts to peel.

Even small patches of peeling paint near the corners of your walls can indicate water damage, which creates the ideal environment for mold to grow.

Increased Allergy Symptoms

Mold typically affects the respiratory system first, which means wheezing, coughing, sneezing, and even itchy eyes can point to a mold problem in your home.

These issues are especially problematic if anyone in your home has asthma or other respiratory problems.

Higher Energy Bills

If the insulation in your attic becomes damp, it also becomes less effective at keeping conditioned air in your house, which can cause a sudden uptick in your monthly energy bills.

What To Do If You Find Mold

Limit Exposure and Avoid Disturbing the Area

Once you find mold in your attic, try to limit how much time you spend in the space.

Disturbing the area can result in mold spores spreading, making the mold infestation worse.

Stay Safe

If you do have to go into your attic, be sure to protect yourself. Wear protective gear, including a mask, to avoid breathing in airborne mold spores.

Avoid DIY Cleanup

Some tasks don’t lend themselves to the DIY lifestyle, including mold cleanup.

Mold spores can expand beyond the spots you can see, so it’s best to let a professional mold remediation company find and remove the mold in your attic.

Call ServiceMaster by Zaba for Mold Remediation

Our team begins the mold cleanup process by thoroughly inspecting the area, determining what caused the water damage, and mapping the extent of the moisture.

We then set up sealed contaminant systems to prevent spores from spreading and remove the affected materials from your attic.

We’ll clean the surface with commercial-grade antimicrobials and set up air filtration systems.

We then replace the affected drywall and other materials to completely restore your attic.

How to Prevent Attic Mold in Your Chicago Home

• Improve attic ventilation: Make sure that you have a balanced system of air intake and exhaust so moisture can escape instead of being trapped in your attic.
• Seal air leaks from the living space: Close gaps around light fixtures, attic hatches, ductwork, and wiring to prevent warm, humid indoor air from rising into the attic and condensing.
• Ensure proper insulation levels: Adequate insulation helps keep warm air inside your home and reduces the temperature differences that lead to condensation in the attic.
• Control indoor humidity: Invest in a dehumidifier to keep excessive humidity from forming condensation in your attic.
• Schedule periodic attic inspections: Having your attic checked regularly by a mold remediation company can help catch early signs of moisture or ventilation problems before mold has a chance to develop.

Need Professional Mold Remediation? Turn to ServiceMaster by Zaba

Don’t wait until mold takes over your attic – spot the warning signs early and take action before it threatens your family’s health and costs you thousands in repairs.

If you suspect that you have mold in your Chicago home, let ServiceMaster by Zaba inspect, clean, and restore your attic.

Contact us today at (773) 647-1985.

The post How to Get Rid of Mold in Your Attic: A Guide for Chicago Homeowners appeared first on ServiceMaster Restoration by Zaba.

At ServiceMaster Restoration by Zaba, we’ve been providing homeowners and businesses across Chicago with water damage restoration services for decades, and we know how quickly a small leak can soak floors and damage walls if it isn’t handled right away.

In this guide, we’ll explain the causes of radiator leaks, how to address them, and how to prevent further damage.

Immediate Steps to Take After a Radiator Leak

Every second matters when your radiator starts leaking, as water damage can spread quickly, causing mold growth and structural issues.

As soon as you notice a radiator leak, you should:

• Keep a safe distance from hot radiator water, and always check for nearby electrical outlets and appliances to avoid potential hazards.
• Turn off the radiator and let it cool.
• If you can safely reach the shutoff valve, turn it clockwise to turn it off. If you have a numbered (or thermostatic) valve, turn it to 0 or “off.” If you have a lockshield valve, turn it clockwise as far as it will go.
• If there’s still water pouring from the radiator, use buckets or pans to catch it.
• Once the water that leaked is cool, begin soaking it up with towels. If you have a wet-dry vacuum, use it to clean some of the water.
• Take pictures to document the water damage. If you’re filing a claim with your insurance for the damage, these photos will come in handy later.
• Call ServiceMaster by Zaba to handle any water damage caused by the leak: (773) 647-1985

Common Causes and Fixes

1. Corrosion

One of the most common causes of a leaking radiator is corrosion within the system.

Radiators often corrode over time as water and oxygen break down the system, causing metal components to rust.

Signs:

Rusty water dripping from the system often points to corrosion.

How to Fix It:

Flush your system to remove sediment buildup and restore proper heat flow, but leave the job to a professional HVAC technician to prevent internal damage, leaks, or system failure.

They might recommend sticking to a regular flushing schedule to prevent corrosion and keep the system from rusting.

2. Loose Valve Connections

Loose or failing valve connections also produce water leaks. When these connections loosen or wear out over time, water starts to escape the system.

Signs:

Drips or moisture forming where the valve connects to the radiator or supply pipe are the most common signs that you have damaged connections.

How to Fix It:

Let a professional HVAC company replace your connections if they’re damaged.

Schedule routine maintenance with an HVAC professional to ensure that your connections are tight and in good working order.

3. Failing Valve Packing

Your radiator valve has packing inside it that helps create a watertight seal around the valve stem.

Over time, this packing dries out and decays, which weakens the system’s ability to keep water inside.

Signs:

When the system runs, look for drips around the valve. If you notice them, turn off the system and let it cool.

How to Fix It:

If you’re comfortable replacing this packing, you can do it on your own, but if not, an HVAC technician can do it for you.

4. Cracks

Radiators can crack over time, largely due to age and excessive use. Since winters in Chicago get so cold, radiators are working overtime, which leads to wear and tear.

Signs:

Water dripping from the body of the radiator generally indicates a crack somewhere in the system. Larger cracks may cause water to pour out instead of slowly dripping.

How to Fix It:

While small cracks may be temporarily fixed with a special epoxy, you’ll generally need to replace a cracked system.

If one section cracks, the rest of the radiator will probably fail soon, so it’s wise to start thinking about getting a new system.

5. Excessive Pressure

Radiators rely on high pressure to convert water into steam that gets used to heat your home.

When the pressure is too high, it can create cracks in hoses, valves, and even in the body of your radiator.

Signs:

Bulging hoses, high-pressure readings, and leaking relief valves generally point to excessive pressure.

How to Fix It:

Seal the cracks or replace damaged parts. From there, set the PSI to somewhere between 12 and 15.

6. Air Bubbles

Trapped air creates areas of high pressure that place excessive stress on some internal components.

When those components face too much pressure, they may fail, resulting in a water leak.

Signs:

Strange gurgling or hissing noises point to air bubbles being caught in the system. Cold spots on the body of the radiator also indicate the presence of these bubbles.

How to Fix It:

Turn the system off and let it cool before trying to bleed the system. If that’s not something that you’re comfortable doing, an HVAC professional can handle the process for you.

When to Call ServiceMaster Restoration by Zaba

After a radiator leak, act quickly to prevent water damage from spreading. Inspect the area around the radiator and watch for these warning signs:

• Discoloration on walls or ceilings
• Peeling, bubbling, or cracking paint
• Warped, buckled, or soft flooring
• Musty odors
• Visible mold or mildew growth

If you notice any of these issues, it’s time to call ServiceMaster Restoration by Zaba.

Our team will remove standing water, thoroughly dry the affected areas, and repair the damage to restore your property.

We also assist with the insurance claims process by documenting the damage and working directly with your provider, making the entire experience faster and less stressful.

Dealing With Water Damage After a Radiator Leak in Chicago? We Can Help

A leaking radiator can make your home uncomfortable during frigid Chicago winters, but water damage can be even more severe.

Structural and cosmetic damage, along with mold and mildew growth, threaten the health and safety of everyone in your home.

If you need water damage restoration in Chicago, call ServiceMaster by Zaba at (773) 647-1985.

The post Is a Radiator Leaking Water in Your Chicago Home? Here’s What to Do appeared first on ServiceMaster Restoration by Zaba.

We received the emergency call at 9 PM and mobilized immediately.

Our team arrived on-site to stop further damage, begin extraction, and stabilize the property so banking operations could resume as soon as possible.

What Caused the Damage

The incident occurred after business hours when a pipe burst in the ceiling.

With freezing temperatures common in Chicago during late December, the plumbing system failed and released water into several connected areas of the bank.

Because the issue wasn’t discovered immediately, water traveled through carpeted areas, behind baseboards, and into wall cavities before it was reported.

We responded quickly to prevent further structural damage, protect sensitive areas like the vault, and minimize business interruption.

How We Restored the Bank

Due to the size of the building and the number of affected rooms, each area required a targeted mitigation plan.

We worked methodically to remove wet materials, extract water, sanitize surfaces, and dry the structure using commercial-grade equipment.

Vault Room

• Removed baseboards around the entire perimeter.
• Performed a 2-foot flood cut around the perimeter to access wet drywall.
• One wall contained double-layer drywall with insulation, which we removed to eliminate trapped moisture.
• Completed full carpet water extraction.
• Vacuumed, cleaned, deodorized, and sanitized all exposed surfaces.

We monitored moisture levels carefully to ensure structural materials inside this high-security area were fully dried.

North Common Hallway

• Performed full carpet water extraction.
• Vacuumed, cleaned, deodorized, and sanitized flooring and lower wall surfaces.

Because hallways connect multiple rooms, we paid close attention to prevent moisture from migrating into unaffected areas.

North Lobby

• We installed containment barriers to protect customer-facing finishes and fixtures.
• Removed baseboards around the perimeter.
• Completed a 2-foot flood cut around the affected walls.
• Performed carpet water extraction.
• Vacuumed, cleaned, deodorized, and sanitized the space.

Main Lobby

• Completed full carpet water extraction.
• Vacuumed, cleaned, deodorized, and sanitized all affected flooring.
• Installed containment barriers to separate damaged areas from unaffected sections of the bank.

South Lobby

• Removed baseboards on one affected wall.
• Performed carpet water extraction.
• Vacuumed, cleaned, deodorized, and sanitized the area.

Teller Area

• Removed baseboards around the perimeter.
• Performed 2-foot flood cuts on two walls.
• Tore out one full-height wall due to saturation.
• Detached lower cabinets and countertops to access trapped moisture behind and beneath them.
• Completed carpet water extraction.
• Vacuumed, cleaned, deodorized, and sanitized all exposed surfaces.

We coordinated closely with management to ensure sensitive equipment and financial systems were protected throughout the process.

Bathroom

• Removed baseboards around the perimeter.
• Completed a 2-foot flood cut around affected walls.
• Detached vanity and countertop to access moisture behind fixtures.
• Performed water extraction.
• Cleaned and sanitized all surfaces thoroughly.

Bathrooms are high-risk areas for mold growth, so we applied antimicrobial treatments after drying.

Rear Hallway

• Carpet water extraction.
• Vacuumed, cleaned, deodorized, and sanitized.

We placed air movers strategically to ensure proper airflow through this narrow space.

Break Room

• Removed baseboards around the perimeter.
• Performed 2-foot flood cuts on three walls.
• Completed carpet water extraction.
• Vacuumed, cleaned, deodorized, and sanitized.

Because cabinetry and appliances were present, we carefully inspected surrounding wall cavities and subflooring for hidden moisture.

The Outcome

Our team completed water extraction, structural drying, and full sanitization across every affected room.

We confirmed that moisture levels had returned to normal before leaving the site.

Our after-hours response on a holiday weekend kept the damage from spreading further and helped the bank minimize downtime.

The facility was left clean, dry, and ready for reconstruction and reopening.

If You’re Dealing With a Burst Pipe in a Commercial Property

Pipes burst all the time during Chicago winters, especially when buildings sit empty over the holidays.

If your business experiences a similar issue:

• Shut off the main water supply immediately.
• Call ServiceMaster Restoration by Zaba right away. The longer water remains in the building, the more damage it causes, and the more costly repairs become.
• Don’t assume carpet will dry on its own. Moisture seeps into padding and subfloors, creating mold risks.
• Inspect wall cavities. Water often hides behind drywall and baseboards.
• Act quickly after holidays or long closures. Freezing temperatures and vacant buildings increase the risk of burst pipes.

If you’re dealing with water damage in your bank, office, or commercial building in Norwood Park or anywhere in Chicago, we are ready to respond 24/7. 

Call us at: (773) 647-1985

The post Case Study: Norwood Park Bank Restored After Burst Pipe Leak appeared first on ServiceMaster Restoration by Zaba.

Management contacted ServiceMaster Restoration by Zaba right away.

We arrived promptly and worked around the clock to stabilize the property and protect the residents.

What Caused the Damage

The fire began inside one residential unit when a lit cigarette ignited nearby materials.

Although the sprinkler system suppressed the flames, it released significant water into the unit and the surrounding areas.

How We Restored the Senior Center

Due to the size of the loss and the vulnerable population inside the building, we developed a coordinated mitigation plan.

We arrived on site within the hour and worked straight for seven days, ensuring seniors didn’t have to relocate to other facilities.

We worked in phases, isolating affected areas while maintaining clean, safe zones for occupants.

Fire Origin Unit

• Removed fire-damaged materials and debris.
• Performed selective demolition of smoke-saturated drywall and insulation.
• Extracted standing sprinkler water.
• Removed baseboards and completed necessary flood cuts.
• Cleaned, deodorized, and sanitized all structural surfaces.
• Set up commercial air movers and dehumidifiers for structural drying.
• Deployed HEPA air scrubbers to remove airborne soot and odor particles.

Neighboring Units (Above, Below, Adjacent)

• Performed detailed smoke damage assessments in each unit.
• Cleaned soot residue from ceilings, walls, flooring, and fixtures.
• Used HEPA vacuuming and specialized smoke-cleaning solutions.
• Installed air scrubbers to improve indoor air quality.
• Addressed minor sprinkler-related water damage where present.
• Applied deodorization treatments to eliminate persistent smoke odor.

Common Areas

• Installed containment barriers to prevent cross-contamination.
• Vacuumed and cleaned all flooring surfaces.
• Removed and replaced affected ceiling tiles.
• Cleaned light fixtures and HVAC registers.
• Ran commercial air scrubbers continuously during restoration.
• Sanitized high-touch surfaces to ensure resident safety.

Resident Coordination and Safety

This project required more than technical restoration.

We worked closely with facility management to:

• Relocate residents from the most impacted units to available units within the building.
• Maintain clear and safe walking paths at all times.
• Reduce noise and disruption during daytime hours.
• Communicate daily progress updates with staff and administration.

The Outcome

We completed fire debris removal, smoke remediation, water extraction, structural drying, and full sanitization across all 23 units and 3 common areas.

Because of our rapid response and coordinated mitigation plan, residents did not have to relocate to other facilities during the restoration.

The senior living center remained operational, safe, and ready for final reconstruction.

What to Do If You’re Dealing With Fire Damage in a Multi-Unit Property

Fires in apartment buildings can quickly spread to multiple units.

If your multi-unit property experiences a similar situation:

• Evacuate residents immediately and call emergency services.
• Shut down HVAC systems to limit smoke spread.
• Call ServiceMaster Restoration by Zaba right away. Smoke and soot damage spreads fast and becomes more difficult to remove over time.
• Do not assume neighboring units are unaffected. Smoke travels through vents, wall cavities, and ceiling systems.
• Act quickly to prevent long-term odor, corrosion, and mold from sprinkler discharge.

If you’re dealing with fire and smoke damage in a senior living facility, apartment building, or multi-unit property in Chicago, Lake County, or the surrounding suburbs, we are ready to respond 24/7.

Call us at: (847) 459-3900

The post Case Study: Chicago Senior Center Restored After Resident Fire Incident appeared first on ServiceMaster Restoration by Zaba.

At ServiceMaster by Zaba, we’ve spent decades helping Chicago homeowners recover from water damage, and we know firsthand how fast a small leak can turn into costly repairs.

Read on to learn what’s causing your leaking patio roof and what you can do to stop the damage before it spreads.

Why Is My Patio Roof Leaking?

1. Rusted or Loose Fasteners

The screws and bolts that hold your patio roof in place may loosen or deteriorate over time.

Snow and ice that sit on the fasteners cause rust, as do extended periods of rainfall.

Additionally, Chicago’s freeze-thaw cycles cause roofing materials to contract and expand.

Signs:

Routinely inspecting your roof can help you spot the issues early.

Look for drips around screws and along seams. You should also look for cracked or missing washers.

DIY fix:

Fortunately, you can usually fix these problems pretty quickly.

Tighten screws when you see that they’re raised or loose and replace rusted fasteners with rubber-sealed roofing screws.

Be mindful of overtightening, as this can do damage to the roof.

2. Damaged Flashing

Flashing is the metal barrier that seals the joint between the roof of your patio and the roof of your home.

When the flashing or sealant gets damaged, water may leak in along that seam.

Chicago winters speed up the deterioration, with freezing temperatures and extended periods of heavy snowfall.

Sealant naturally dries and cracks over time, and that process is sped up by ice dams and heavy rains that place more stress on the connection.

Signs:

Keep an eye out for cracked or peeling sealant and gaps between flashing and your home’s siding.

Water stains along the wall attaching your patio to your house are also an indicator.

DIY fix:

Reseal minor separations with 100% silicone or elastomeric sealant.

While this can resolve minor issues, you may need professional repairs for larger gaps.

3. Damaged Roof Panels

A damaged roof is the easiest way for water to damage your patio.

Cracks, holes, dents, and warped sections of roofing allow water to penetrate the subsurface, and from there, it drips onto your patio and even into your home.

Hail and wind storms, both of which are common in Chicago, as well as debris impact from heavy winds, are among the leading causes of roof damage.

They’re even more dangerous if you have an aging roof.

Signs:

Regularly check for cracks and visible signs of damage on your patio roof, especially after storms.

DIY fix:

While roofing tape can seal up most minor cracks, you’ll need to hire a professional contractor to replace severely damaged portions of the roof.

4. Clogged Gutters or Poor Drainage

Your gutters and downspouts play a pivotal role in the health of your roof.

When gutters, downspouts, and scupper boxes become blocked, water backs up onto your roofing materials.

When twigs, dirt, and leaves accumulate, water has nowhere to go.

Ice and snow can block drainage in the winter, making this a year-round issue.

Signs:

This problem is easy to identify.

Look for overflowing gutters when it’s raining, standing water near drainage points, and visible debris at the bottom of your downspouts or peeking over the edge of your gutter system.

DIY fix:

Regularly clean your gutters and flush your downspouts to ensure that water can safely drain away from your patio.

5. Pooling Water From Low Roof Slope

The roof over your patio needs to be sloped enough to facilitate drainage.

When it’s not, water pools, which speeds up the degradation of your roofing materials.

While this is a design issue, it becomes a problem during periods of heavy snow and rain, which we often see in Chicago.

Signs:

Look for discolored areas along the inside of your patio.

Leaks after prolonged rainfall, and water standing on the roof generally mean that your roof isn’t sloped enough.

DIY fix:

Pond-resistant sealant can provide some temporary relief, but long-term drainage solutions typically require the work of a roofing professional.

What to Do About Water Damage from the Leak

1. Protect Your Belongings

If your patio roof is leaking, move your furniture, outdoor décor, and any electronics to a safe, dry place.

Place buckets under drips and use towels or plastic covering to stop water from spreading.

Tip: Pay careful attention to any items stored against walls, as that’s where water damage is most prevalent.

2. Document the Damage

If you plan on filing an insurance claim, you’ll need to document the damage.

Filing an insurance claim helps ensure that you don’t have to spend money on new construction materials, and may even cover the cost of any items that can’t be salvaged.

3. Remove Standing Water

If you have a wet/dry vacuum, use it to remove any standing water. You can also use a mop to get puddles off your patio.

Every minute matters when you have standing water on your patio, so act quickly to avoid any further damage.

4. Dry the Area

Even with standing water out of the way, there will still be moisture on the floor.

If possible, open the windows to allow the space to ventilate naturally. You can also use fans to further promote airflow.

Consider setting a dehumidifier in the space to help it dry thoroughly.

In a moist environment, mold spores can form and multiply within 24 to 48 hours.

While surface dryness doesn’t guarantee internal dryness, it can help delay mold growth.

5. Check for Hidden Moisture

Moisture can easily hide in walls, above ceilings, and under flooring materials.

Look for bubbling paint, soft drywall, and sagging ceilings, as they are all signs of internal moisture.

Musty odors can also let you know that there’s moisture that you cannot see.

If you can see your insulation, look for signs of water damage, including wet or saturated material and any deterioration on nearby walls or ceilings.

6. Call ServiceMaster Restoration by Zaba

Call a water damage restoration professional if you find damage in your walls, ceilings, or insulation, notice mold, or the leak went unnoticed for days.

At ServiceMaster by Zaba, we use professional-grade moisture detection equipment to locate any hidden water and industrial drying equipment to dry everything out thoroughly.

This helps protect your home’s structural integrity and reduces the risk of mold growth.

Dealing With a Roof Leak in Chicago? We Can Help

Don’t let damage spread and repair costs increase by waiting to call us after your patio suffers water damage.

Let our team determine the scale of the problem and help you create a plan to restore your patio.

Call ServiceMaster by Zaba for expert water damage restoration services: (773) 647-1985

The post Leaking Patio Roof in Chicago? Causes & Solutions appeared first on ServiceMaster Restoration by Zaba.

We mitigated the fire and smoke damage, coordinated with their insurance provider, and restored the lounge so they could reopen as soon as possible and with minimal business interruption. 

What Caused the Fire

The fire started during a weekend event when the lounge used a fog machine to set the atmosphere. The machine, an off-brand unit purchased from an online marketplace, overheated and ignited near the main seating area.

The sprinkler system activated and contained the flames. There was still a lot of soot damage throughout the lounge, and although the sprinkler system contained the fire, it also sent water throughout the space.

Smoke spread quickly across the open-concept space and damaged the upholstery, ceilings, HVAC system, and décor.

How We Restored the Lounge

We arrived on-site within hours of the incident. Our team assessed the fire and water damage, secured the property, and started emergency cleanup.

Main Seating Area

• Removed waterlogged seating, hookahs, and fixtures to prevent mold growth. We cleaned and deodorized salvageable items in our facility.
• Dry sponged all the soot and smoke residue from the exposed brick walls, drywall, ceiling tiles, and all other hard surfaces.
• Removed all the affected drywall that was wet and charred. 
• Disinfected and deodorized the entire seating zone using air scrubbers and thermal fogging to remove lingering smoke odors.
• Pulled up vinyl plank flooring that had absorbed water from the sprinklers and dried the subfloor with air movers and dehumidifiers.

Lounge Bar Area

• Removed all the affected drywall that was wet and charred.
• Cleaned and disinfected bar surfaces, shelving, and equipment, including coffee machines and beverage coolers.
• Cleaned the HVAC ductwork and air registers to clear out smoke residue.
• Used chemical sponges and HEPA vacuums to lift fine soot from lighting fixtures, countertops, and glassware.

Back Storage and Office

• Cleared out the inventory exposed to smoke and sprinkler water.
• Checked drywall and subfloors for hidden moisture and cut out saturated wall sections to allow for proper drying.
• Set up two dehumidifiers and three air movers to dry the space and prevent secondary damage.

Electrical and Lighting

• Coordinated with a licensed electrician to inspect all fire-damaged wiring and lighting circuits.
• Replaced outlets and fixtures damaged by smoke and heat, and verified every system was safe before restoring power.

Repairs

We worked with the insurance company to provide a fair repair estimate, and the approval process took a few days.

After coordinating with the customer on finishes, we quickly started working on installing drywall, insulation, flooring, and replacing everything that was removed.

The Outcome

We completed structural drying, drywall removal, odor elimination, and soot removal in under six days.

Once we confirmed moisture levels were within normal ranges, the lounge was ready for cosmetic repairs and new furnishings.

We worked directly with the insurance provider throughout the process and documented the damage to support a smooth claims process.

The business reopened six weeks after the fire.

If You’re Dealing With Fire or Smoke Damage in Your Business

Fire can shut down a commercial property fast, whether you run a lounge, a restaurant, or a retail shop.

If you’re in this situation, here’s what to do:

• Shut off the power immediately and evacuate the building. Electrical systems damaged by heat or water are a serious hazard.
• Document the damage before cleanup starts. Take clear photos of every affected area, especially the fire origin point and any inventory loss, to back up your insurance claim.
• Don’t ignore smoke and soot. Even a small fire can coat ceilings, HVAC systems, and furnishings with corrosive residue that causes long-term damage if left untreated.
• Skip the DIY cleanup. Smoke odor and water damage need specialized equipment and professional techniques to fully clear out.
• Call ServiceMaster by Zaba. Our fire damage restoration team is available 24/7 and handles everything from debris removal and soot cleanup to structural drying so your business can reopen as fast as possible.

The post Case Study: Albany Park Hookah Lounge Restored After Fog Machine Fire appeared first on ServiceMaster Restoration by Zaba.

The problem started on the rooftop patio, where a blocked scupper box along the west exterior wall overflowed and pushed water through the ceiling below.

We dispatched a crew right away to assess the damage and start emergency mitigation.

What Caused the Damage

The scupper box, a drainage feature on the rooftop patio, had become clogged and couldn’t handle water runoff.

Water pooled on the patio, then seeped through the structure and into the second-floor bedroom and closet directly below.

How We Restored the Home

We acted quickly to prevent secondary damage. Our team demolished affected structures, ran high-velocity air movers and dehumidifiers, and cleaned everything thoroughly.

Bedroom

• Covered the floor with protective plastic sheeting to keep it clean during the work.
• Vacuumed and cleaned the floor.

Closet

• Laid down plastic protection across the closet floor.
• Moved clothing and stored items out of the workspace.
• Disconnected two light fixtures before starting demolition.
• Removed nine shelving units (9 feet 10 inches total) to access the walls behind them.
• Pulled out baseboards along two sections: one measuring 9 feet 10 inches, the other 2 feet 11 inches.
• Removed the entire ceiling to expose water damage in the cavity above.
• Cut out drywall on the west wall, 4 feet wide, running full height from floor to ceiling.
• Cut out a 2-foot section of another wall, also running full height.
• Extracted wet insulation where present.
• Vacuumed all debris, then cleaned and sanitized every exposed surface.
• Installed one dehumidifier and three air movers to pull moisture from the structure.

The Outcome

We finished drying the townhouse in four days and verified that moisture levels had dropped back to normal ranges.

Our after-hours response kept the damage from spreading further and gave the homeowner peace of mind during a stressful situation.

The space was left clean, dry, and ready for repairs.

If You Have a Rooftop Patio

If your Lincoln Park townhome has a rooftop patio, it could be a source of hidden water damage.

• Inspect rooftop drains and scuppers regularly. Leaves, debris, and ice can block drainage and push water into the structure.
• Check ceilings and closets below the roofline after heavy rain. Staining or damp drywall is often your first warning sign.
• Don’t ignore slow leaks. Even small amounts of water over time can rot framing and cause mold inside wall cavities.
• Skip the DIY ceiling removal. Improper demolition can spread moisture or damage electrical systems. Call ServiceMaster by Zaba to restore your ceiling safely.
• Schedule inspections after major storms. Especially after Chicago downpours, catching drainage issues early can prevent major repairs.

The post Case Study: Lincoln Park, Chicago, Townhouse Water Damage from Blocked Rooftop Drain appeared first on ServiceMaster Restoration by Zaba.

The leak originated in the main-level master bathroom and quickly spread through walls and floors, affecting multiple rooms on both the main level and the basement unit below.

Our team responded immediately to contain the damage, remove all wet materials, and begin the drying process.

What Caused the Damage

The water damage began with a plumbing failure in the master bathroom on the main level.

Water traveled through the floor and into wall cavities, eventually reaching the basement unit and even the shared garage below.

How We Restored the Home

Each room required careful attention. Our crew worked quickly to remove saturated materials, set up professional drying equipment, and sanitize all affected areas:

Master Bathroom (Source Room)

• Detached and removed the double sink and vanity to access hidden moisture.
• Performed a 2-foot flood cut on the wall behind the vanity to remove wet drywall.
• Removed partial door trim, all tile baseboards, and the entire tile floor.
• Vacuumed, cleaned, and sanitized the exposed subfloor and stud walls.
• Positioned three air movers to start the drying process.

Master Bedroom

• Moved and protected furniture and belongings with plastic sheeting.
• Removed partial baseboards and performed 2-foot flood cuts on walls where baseboards were removed.
• Pulled up all hardwood flooring to prevent further moisture absorption.
• Vacuumed, cleaned, and sanitized the subfloor and wall cavities.
• Set up five air movers and one dehumidifier to remove moisture from the structure.

Closets

• Carefully handled personal items and protected contents with plastic.
• Removed baseboards and all flooring from both closets.
• Cut 2 feet of drywall from the affected walls to expose trapped water.
• Vacuumed, cleaned, and sanitized all exposed surfaces.
• Placed one air mover in each closet to circulate air and accelerate drying.

Bedroom 2 (Behind Master Bathroom)

• This room was added to the scope after we confirmed hidden water intrusion with moisture detectors.
• Moved and protected furniture and belongings with plastic barriers.
• Removed 12 linear feet of baseboards and 10–12 linear feet of drywall along the wall shared with the master bathroom.
• Vacuumed, cleaned, and sanitized the subfloor and stud walls.
• Set up one air mover to dry the affected wall cavity.

Guest Bedroom

• Protected and relocated contents to prevent further damage.
• Detached the track light, register, and smoke detector before beginning demolition.
• Removed half of the ceiling and any wet insulation above.
• Performed a full flood cut on the exterior wall, removing drywall, baseboards, and insulation.
• Removed half of the hardwood flooring where we detected saturation.
• Vacuumed, cleaned, and sanitized all exposed surfaces.
• Positioned five air movers and one dehumidifier to remove moisture from the ceiling cavity and walls.

Garage (HOA Common Area)

• Coordinated directly with the HOA to address damage in this shared space.
• Removed the full ceiling and all wet insulation to prevent mold growth.
• Vacuumed, cleaned, and sanitized the garage floor and joist system.
• Set up four air movers and one dehumidifier to thoroughly dry the overhead structure.

The Outcome

We completed structural drying in just four days, confirmed that moisture levels had returned to normal, and prepared the condo for reconstruction.

Our team coordinated closely with the insurance provider and the HOA to streamline the claims process and ensure all parties stayed informed.

The homeowner returned to a clean, dry, and fully restored living space, ready for the next phase of repairs.

If You’re Dealing With Multi-Level Water Damage

Older buildings and multi-level layouts make water damage more complex in Old Town condos. If water spreads beyond one room:

• Check units below and shared spaces right away. Water often travels downward into basements, garages, and common areas.
• Put all HOA communication in writing. Clear documentation prevents disputes over who’s responsible and speeds up repair approvals.
• Address wet insulation immediately. Wet insulation holds moisture and leads to mold if you don’t remove and replace it.
• Have ServiceMaster Restoration by Zaba check that everything is dry before you reinstall the flooring. Hardwood and engineered flooring can look dry on top while moisture stays underneath, causing warping later.
• Check for moisture behind the walls. Bathrooms are common sources of hidden leaks, and water can move sideways through wall cavities. ServiceMaster Restoration by Zaba uses moisture meters and thermal imaging to detect water trapped inside walls.

The post Case Study: Old Town, Chicago Condo Restored After Multi-Level Water Damage appeared first on ServiceMaster Restoration by Zaba.

The leak was caused by a broken toilet supply line in the unit above. Water traveled fast, soaking ceilings, walls, and floors across several rooms. 

Our team responded immediately to stop the damage, dry the space, and begin restoration.

What Caused the Damage

The water damage began when the upstairs unit’s toilet supply line burst.

Water entered the condo below, seeping into building materials and contents before the leak was discovered.

How We Restored the Home

Each room required a tailored approach. Our crew moved quickly to remove wet materials, set up drying equipment, and sanitize all affected areas.

Office

• Covered furniture and electronics in plastic to keep them safe during the process.
• Removed baseboards, carpet, padding, and tack strips to prevent moisture from spreading.
• Cut out a full section of drywall from floor to ceiling to access trapped water.
• Vacuumed all surfaces and applied antimicrobial treatment.
• Set up three air movers to begin drying immediately.

Kitchen

• Installed plastic protection and containment barriers to isolate the workspace.
• Moved the fridge and dishwasher out of the way, then reinstalled them after drying.
• Removed cabinet toe kicks to allow airflow underneath.
• Removed a full-height cabinet to expose wet drywall behind it.
• Pulled up engineered wood flooring that had absorbed water.
• Cleaned and sanitized the area before placing three air movers to dry the space.

Living Room

• Moved and protected furniture and contents before starting demolition.
• Took out engineered hardwood floors and all baseboards due to saturation.
• Performed flood cuts on partial walls and removed soaked drywall from floor to ceiling.
• Cleaned all exposed surfaces with disinfectant.
• Positioned four fans and one dehumidifier to remove moisture from the air and structure.

Master Bedroom

• Handled personal belongings with care and moved them to a dry area.
• Pulled out carpet, padding, and tack strips to reach the subfloor.
• Removed one wall section from floor to ceiling where water had pooled inside.
• Disinfected all surfaces and placed three fans to dry the room thoroughly.

Master Bedroom Closet

• Removed carpet, padding, baseboards, and tack strips to expose affected surfaces.
• Cut into the wall where moisture readings showed trapped water.
• Sanitized the closet and placed one fan to begin drying, with more equipment added as needed.

Closet Above Bathtub

• Took down tile and drywall above the tub to expose water-damaged framing.
• Cleaned and treated the entire area to prevent mold growth.
• Set up three fans to dry the wall cavity and surrounding surfaces.

The Outcome

We completed structural drying, confirmed that moisture levels had returned to normal, and prepared the condo for repairs.

Our team handled the entire cleanup and worked directly with the insurance provider to simplify the claim.

The homeowner returned to a clean, dry, and fully restored living space.

If You’re Dealing With an Upstairs Water Leak in Streeterville, Chicago

Living in a high-rise or mid-rise building means water can travel fast and far. If you’re facing a similar situation:

• Shut off your own water supply and call building management right away.
• Document everything before cleanup starts. Take photos of ceilings, walls, floors, and your belongings. This protects you during the insurance and HOA claim process.
• Don’t assume the damage is just on the surface. Water often hides behind ceilings, inside walls, and under flooring. Call Chicago-based restoration professionals like ServiceMaster Restoration by Zaba to assess the full extent of the damage.
• Don’t try to dry your condo yourself with household fans. You need professional drying equipment with moisture monitoring to prevent mold in shared walls and ceilings.
• Monitor the affected areas after cleanup. Musty smells, bubbling paint, or stains that appear weeks later can mean there’s hidden moisture trapped in your walls or ceiling.

The post Case Study: Streeterville, Chicago Condo Restored After Water Damage from Upstairs Leak appeared first on ServiceMaster Restoration by Zaba.

At ServiceMaster Restoration by Zaba, we’ve seen too many homeowners caught off guard by roof leaks, burst pipes, and costly water damage.

This checklist will help you catch those red flags before closing.

What to Check Before Buying a Chicago Condo in Winter

Windows

If you’re looking at an older Chicago building, there’s a good chance it still has the original windows that don’t seal properly anymore. Even when they’ve been replaced, cheaper upgrades can be just as problematic.

When freezing outdoor air meets your heated living room, condensation forms quickly, especially during those brutal cold snaps and blizzards we get every winter.

At ServiceMaster Restoration by Zaba, we regularly see what happens next: water damage creeping down the walls, mold growing behind the windowsill, and ruined hardwood floors that looked fine when you toured the place.

What to check:

• Condensation on glass or frames: This tells you warm indoor air is hitting cold window surfaces. Over time, that water seeps into the surrounding walls and trim.
• Fog or moisture between panes: The seal has failed. The window isn’t doing its job anymore, and moisture will keep getting inside.
• Water stains or peeling paint below windows: This means water has been accumulating here for months or even years.
• Cold floors or damp trim near windows: There’s probably moisture hiding inside the wall cavity that hasn’t shown itself yet.

Heating System

Heat isn’t just about staying comfortable during a Chicago winter. It’s what protects the entire building from frozen pipes and catastrophic water damage.

Most Chicago condos run on centralized boilers, and many of them are decades old.

We’ve responded to countless winter floods that started because the heat went out for just a few hours when temperatures dropped below zero.

What to check:

• Check the type of heat: Find out how the unit is heated and how the system serves the building. Boiler systems often serve multiple units, so a breakdown can shut off heat building-wide. If the unit uses electric heat, plan for significantly higher energy bills during Chicago winters.
• Find out who controls the heat: Ask whether you have your own thermostat or if the building controls the temperature. If the HOA manages it, you won’t be able to adjust the heat, and you’ll have to wait on them if something breaks.
• Ask about the age and maintenance of the system: Look for service records and check how old the heating system is. If it’s old or hasn’t been maintained, it’s more likely to fail when temperatures drop, and that can lead to frozen pipes and serious water damage.
• Walk through the unit and check for uneven heat: Walk through the unit and pay attention to temperature differences. If certain rooms feel noticeably colder, especially along exterior walls or near windows, you’re probably dealing with insulation gaps or poor airflow. That’s where pipes are most likely to freeze behind the walls.

Plumbing and Freeze Risk

Frozen pipes are one of the most destructive winter problems we see in local condos.

When pipes freeze, they often crack silently and release water once temperatures rise. Chicago’s freeze-thaw cycles make this especially dangerous.

Many winter pipe bursts we handle affect multiple units, not just the one where the pipe froze.

What to check:

• Check if any plumbing runs along exterior walls: Look under sinks and behind appliances. If pipes are set against exterior walls, they’re at higher risk of freezing during cold snaps, especially if the walls are poorly insulated.
• Open cabinets under sinks and feel for cold air: If the inside of the cabinet feels cold, the plumbing behind it may be exposed to outside temperatures, which can cause pipes to freeze and crack in winter.
• Ask if the unit or building has ever had frozen or burst pipes: If there’s a history of frozen plumbing, find out what repairs were made. Quick fixes or temporary patches often fail when extreme cold returns.
• Look for pipe insulation or heat tape on exposed lines: If the pipes are bare, especially near garages, exterior walls, or in utility closets, they’re more likely to freeze and cause water damage when temperatures drop.

Insulation

A lot of Chicago’s older condos were built long before modern insulation codes.

Poor insulation lets cold air penetrate, and when that cold meets warm indoor air, you get condensation trapped in places you’ll never see until there’s damage.

In our restoration work, we’ve found that inadequate insulation is often the hidden culprit behind mold and water damage that keeps coming back.

What to check:

• Touch exterior walls to see if they feel unusually cold: Cold walls mean heat is escaping and cold air is getting in. That creates condensation inside the wall that leads to mold and water damage.
• Check ceiling corners and areas around outlets or light fixtures for drafts: Drafts mean missing or damaged insulation. Cold air collects in those hidden spaces where moisture builds up unseen.
• Check for temperature differences between rooms: If some rooms stay colder or won’t warm up, you’re dealing with insulation gaps or poor airflow. Those cold spots are where pipes freeze, and moisture damage develops behind walls.

Building Exterior and Roof

The exterior of a building is its first defense against Chicago winters. Brick, mortar, and roofing materials expand and contract repeatedly due to freeze-thaw cycles.

At ServiceMaster Restoration by Zaba, we frequently trace interior water damage back to neglected tuckpointing, cracked masonry, or aging roofs.

What to check:

• Cracked brick or missing mortar: Look for gaps in the mortar or cracks in the brick. These spots have already let water seep in, and when that water freezes, it expands and breaks the masonry apart even more.
• Staining beneath windows or along walls: Dark streaks or discoloration mean water has been getting behind the exterior and seeping into the building.
• Roof age and condition: Find out when the roof was last replaced and look at repair history. Most roofs last 25-50 years, depending on the material type, but as they age, they become more prone to leaks from deteriorating shingles and worn seals during winter storms.
• Recent exterior work: Check when the building last had facade or foundation repairs. Years without upkeep usually mean hidden deterioration that you can’t see on a quick inspection.
• Ice dam removal protocol: Ask if the HOA has a plan for removing ice dams from the roof. Ice dams trap melting snow, forcing water under shingles and into the building. Buildings without a removal strategy often discover leaks only after major damage has occurred.

Signs of Past Water Damage

Winter water damage often goes unnoticed until spring, when stains, mold, or odors become obvious. Many sellers repair visible damage without addressing the underlying issue.

We regularly uncover long-term moisture problems during restoration jobs that were masked by paint or cosmetic fixes.

What to check:

• Ceiling or wall stains: Look for discoloration or water marks on the ceiling and walls. These tell you water has been leaking from the roof or through the exterior.
• Bubbling or peeling paint: When paint bubbles or peels, moisture is either still there or keeps coming back with each storm or snow melt.
• Soft drywall: Press gently on walls and ceilings. If they feel soft or spongy, water has been soaking into them for a while.
• Musty smells: That damp, earthy odor means mold is growing somewhere you can’t see, usually behind walls or under flooring.

Parking and Garage Areas

Garages are one of the wettest areas of Chicago condo buildings during winter. Snow-covered vehicles bring in water daily, which then freezes, melts, and refreezes.

We often handle water damage that starts in garages and spreads upward into units or common areas.

What to check:

• Heated garage: Find out if the garage is heated. Heat prevents ice from building up and stops water from pooling when the snow melts off cars.
• Proper drainage: Look at the garage floor – does water drain away or sit in puddles? Standing water means poor drainage, which leads to leaks and structural damage over time.
• Rust, cracks, or white mineral deposits: Check concrete floors and walls for these signs. They mean water has been seeping through for months or years.
• Water stains on garage ceilings: Look up at the ceiling above the parking area. Stains mean water is leaking from units above and working its way down through the building.

Building Entrance and Snow Management

Your building’s entrance and snow removal directly impact winter water damage.

When snow piles up outside and gets tracked inside without proper management, meltwater seeps into floors, walls, and door frames.

What to check:

• Snow removal frequency: Find out how often they shovel and salt walkways and entrances. Slow clearing means more snow gets tracked inside, and more meltwater pools where it can cause damage.
• Drainage near the entrance: Look at where water goes when snow melts at the doorway. If it pools instead of draining away, it soaks into the flooring and seeps under door frames.
• Entry door seals: Check doors for gaps and worn weatherstripping. Poorly sealed doors let the wind drive snow and moisture directly into the building during storms.
• Entrance flooring condition: Look for water stains, warped floors, or damage near the door. These signs tell you water has been accumulating here repeatedly.

HOA Budget and Reserves

In Chicago, winter maintenance is expensive. Buildings need money for boilers, roofs, snow removal, and emergency repairs.

From our experience, underfunded HOAs are far more likely to delay repairs, leading to larger water damage claims and special assessments.

What to check:

• Reserve fund balance: Ask how much the HOA has in reserves. Low balances mean they’ll likely delay necessary repairs or hit you with a special assessment when something breaks.
• History of special assessments: Find out if owners have been charged special assessments in recent years. Multiple assessments usually mean the building has ongoing financial problems or deferred maintenance.
• Winter maintenance budget: Check if the HOA budgets specifically for winter expenses like snow removal, salt, and heating repairs. Buildings without dedicated winter funds often face emergency repairs they can’t afford.
• Boiler and roof replacement plans: Ask when these major systems were last replaced and if there’s a plan to upgrade them. When buildings keep putting off these replacements, you’re looking at sudden failures that cost everyone thousands.

Don’t Let Winter Catch You Off Guard

Buying a condo is a major investment, and in Chicago, winter will test every weak point in that building.

Know what to look for during inspections so you can spot problems before they become your responsibility.

If you end up facing water damage, ServiceMaster Restoration by Zaba is ready to restore your home.

Contact us 24/7 for emergency service throughout Chicago and suburbs: (773) 647-1985

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