Joanna provided my fiancé and I with exceptional communication and customer service through our renovations needs!
03:06 31 Aug 23
I had a great experience with Joanna Cintron, she is very professional as a receptionist and she made me feel heard when I asked all my questions. Thanks
03:03 31 Aug 23
UPDATEI had ServiceMaster out again after the July 2, 2023 sewer back ups in the city. The crew came back out and quickly dried and cleaned/disinfected my basement and returned twice to ensure everything was completed to my satisfaction. Everyone was a complete professional and they explain every step of the way, from the office staff to the cleaning crew and follow up representatives the sent. I highly recommend them.Neil and the crew really know there job. They are professional, fast, reliable, courteous, and very sympathetic. They work well with the insurance company which helps immensely when dealing with an emergency. Highly recommended!!!
16:28 29 Aug 23
Fernando and his team "hand held" my situation from the moment I called him to report the incident. Fernando was EXTREMELY helpful in guiding me with what to discard, how to value the lost items, how to present the same to my insurance adjustor and sharing his own personal experience with the process. Every time I contacted him with questions during the process he again was informative, patient and continued to provide guidance. On the day my personal property was delivered his staff was uber professional (laid contractor paper on the new floors, asked for placement of furniture, etc. ) and even removed an old wine refrigerator from the rental unit where I was residing). I will share my positive review with my insurance agent and the adjuster. In todays "new" world of difficulty with expected customer service (and lack thereof) Fernando and his team were a pleasant surprise. I do hope I never have to use his services again (lol) however if I do I know I will be satisfied.
15:10 17 Jul 23
I have a rental property in Lake Forest and the renters were vacationing last week. The temperatures dropped and warmed up and when they got back the house was flooded due to a pipe that burst in the ceiling. I immediately called ServiceMaster by Zaba in Chicago and they came out within the day to clean up the mess and dry everything out. I definitely would recommend them to anyone who's experiencing water damage in their homes!
20:02 08 Feb 23
Had a small kitchen fire. Luckily I was able to extinguish it myself but it left a big mess in my kitchen and entire apartment. ServiceMaster cleaned it out and within 48 hours they got rid of the soot/smoke smell and had cleaned the entire apartment from soot residue. Highly recommend them.
02:37 28 Dec 22
Service master provided me with excellent customer service. They responded quickly to my water issues and answered all my questions and concerns in a professional manner. I never experienced this type of home issue before and they were able to fix my water problems without adding additional stress. I would definitely recommend this company to any person experiencing water damage in their home. In today’s day it is very difficult to find a trustworthy and reliable company that can do a good job. Service Master is definitely the company to call in a water home emergency. I would definitely use them again for any future restoration issues.