In the hospitality industry, your property’s solid reputation keeps you ahead of the competition, but you can’t control everything. As a hotel owner or property manager, you know how quickly a water or fire disaster can disrupt business and shut down operations.
It’s hard enough to turn away reservations, relocate guests and reschedule staff. How do you deal with the aftermath of a flood or fire at your Chicago hotel property?
You rely on the expertise of certified professionals who specialize in hotel disaster recovery. As part of our commercial disaster recovery services ServiceMaster Restoration by Zaba offers the industry-proven capabilities you need to get business back to normal as soon as possible.
How Does Hotel Disaster Restoration Work?
Our highly trained crews immediately assess the damage, address repairs and begin cleanup and recovery. If your property is a multi-story building, we secure all affected floors. Our teams use state-of-the-art equipment and the latest techniques to clean and restore your hotel property.
In the case of hotel water damage, we handle extraction with special truck mounts and expedite the drying process with heavy-duty air movers and dehumidifiers. We clean up after hotel fires with complete soot and odor removal, and our restoration work includes any necessary interior tear-outs and reconstruction.
When We Take Care of Hotel Cleanup and Restoration, You:
Count on Our Timely Response 24/7
With headquarters in Skokie and Chicago, we’re positioned to dispatch immediately and respond to your call within 45 minutes. We arrive in fully equipped fleet vans ready to go to work.
Minimize Guest and Staff Disruption
We do all we can to minimize the effects of our process on your operations. We complete repairs and restoration as quickly and discreetly as possible without disrupting the hotel guest experience or staff scheduling.
Know We Handle Just About Everything
We handle carpet water extraction, mold removal, smoke-damaged walls and dirty air ducts. You can depend on us for hotel restoration services that cover everything from floors to ceilings.
We’re here for you 24/7 with the best hotel clean up and restoration services in Chicago and the suburbs.
Our basement flooded recently. My husband and i were out of town when a neighbor called to say there was a pool of water in our basement. Both of our sump pumps went out. We called Service Master and they came out within the hour.
Considering that we were out of the country the process was not as bad as we thought it would be. I won't go into too much detail but I will say I felt completely comfortable with them, they navigated the insurance process with my insurance company and the agent.
My son in law was at the property on our behalf and said they were doing a phenomenal job.
We had a lot water damage, and Service Master did an outstanding job cleaning up everything. They took care of our belongings and did not leave debris everywhere. We were a bit worried that we would be walking into a big mess and were surprised at how clean everything was despited removing all the drywall and carpet.
Really appreciate the work Service Master did and appreciate how much effort they put into our claim and giving us the opportunity to enjoy our vacation in the middle of such chaos!
Thank you!read more
I am opening shop in a few weeks, my business has a lot of construction dust, unfortunately the contractors did a horrible job in protecting some of the areas of my store. ServiceMaster gave me a quote. I took three bids and although they did come in at the lowest price, I went with their bid. They were very thorough during their inspection and really knew what they were talking about. The staff did a phenomenal job, I am glad I hired ServiceMaster.read more
I had water pipes burst in my condo right before the holidays. I did not expect December to be so cold considering the mild winter we had last year. I was out of the country when the neighbor who was feeding my cats called to tell me it was flooded inside my condo. It was frustrating, I did not want to fly back since I had 4 more days to go on my trip. The property management company recommended ServiceMaster by Zaba. I reached out to them by email because calls were difficult at the time, they responded back quickly and sent me a bunch of information as far as what steps to take and what will take place. They went immediately to inspect my property and started working right away.
They helped me get a plumber, they spoke with the insurance company on my behalf and coordinated with the building for access. I received update emails and pictures daily. I felt totally comfortable with them in my condo, of course the neighbor stopped in regularly to check the work but everything seemed to be running smoothly. I had to be confident that everything would be ok and that I could trust this company.
All my carpet and padding had to be pulled out, most of the hardwood floors, my hallway bathroom and kitchen both had burst pipes, there was a lot of damage so I knew what to expect.
ServiceMaster technicians left my place very clean, there wasn’t any dust and all my furniture and personal belongings had been protected. Of course, I went through all my stuff to make sure everything was there and it sure was. This company is trustworthy, professional and skilled, I wish I could give them 10 stars.read more
Phenomenal, professional and precise.
Their name says it all -- SERVICE MASTER! The service we received at our organization was impeccable. From the customer service to their on site associates, we had the best experience hiring them to give our theatre a deep cleaning. The moment we had patrons walk in, you could tell the freshness of the air from cleaning out the air ducts and the immaculate floors. We totally appreciate the team that serviced our organization, they arrived at our facility with smiles and made sure we were pleased with their work.
I highly recommend their service from small to large businesses.read more
i called these guys again for a deep spring cleaning in our office. They came out a couple of months ago for a fire. Now that the construction has been done we needed a deep cleaning. They sent a different team which i was bummed about but it was their cleaning team. I cant complain, they did an excellent job cleaning all of the construction dust, hvac, carpet, floor mats, etc... This company is great, Alecia was a fantastic team lead and very thorough.read more
I experienced a sewer backup in my finished basement. My insurance company said to call ServiceMaster. They came out quick, assessed the situation and went straight to work. I had a lot water damage that affected my carpets, walls and furniture. Although I was in a hectic and unpleasant situation I had a great experience with this company.read more
Remember that time when it rained 2 ½ inches in 30 minutes? Yeah. That night, within moments, my tenants’ garden apartment was literally under water: 9:30 at night, the three of us were running around, screaming, throwing towels everywhere, but it was like using a cotton ball to soak up a river. The next morning, I went on Yelp and randomly chose Servicemaster by Zaba to clean up the mess. Here’s how it went down: I called the Zaba office and the phone was answered immediately by a real person; my insurance information was recorded and I was told crews could be out within 30 minutes (!wow!); within that time, at least two trucks showed up, workers spilled out, and the mitigation began. Every bit of wet material - from carpet to drywall to cabinets -- was removed immediately to prevent mold and further damage, and what remained was sanitized. Drying equipment was placed throughout and the big dry out began.
But then came a SNAFU. A big one. One that made me cry. My insurance (ALLSTATE) said they would deny the claim. Why? After first approving my claim, the adjuster came back and quoted my uneducated description, deciding against coverage. Mind you, the adjuster did NOT bother to visit the apartment. Moreover, I do not know an overhead injector pump from a sump pump, seepage from back up, sewer this or sewer that, or other specialized insurance lingo. All I knew is that water was ankle deep in my apartment and it was an unlivable mess. Now, Allstate was making it a catastrophe!!!!! So much for those “good hands!”
However, I didn’t have to worry: Neil Omar, owner of Servicemaster by Zaba, personally came to my home to help me. We did a walk through of my whole place, looked at the pumps, drains, and sewer locations. Then, we got on the phone with Allstate and talked to the adjuster’s manager. Within a few minutes, my claim was approved.
I am not naive that Neil had a vested interest in the deal. But if not for him, I would have gotten screwed. He would have gotten paid either way but, instead, he worked ON MY BEHALF. That’s customer service - for ZABA, the CUSTOMER comes first!read more
They came to my house in Niles, IL after a long night of rain and flooding after my sump pump went out. They showed up in a timely manner and took out all of my carpet, disinfected the flooring, and cleaned the whole basement quickly and professionally. The crew that came out was very friendly and introduced themselves individually which made me feel more comfortable about the whole situation. They explained step by step what they were doing and also what they recommended. I would definitely recommend these guys to anyone who has to deal with flooding or any problems and they have earned a lifelong customer from me. read more
Q: Do you offer more than water and fire damage restoration for hotels?
A: Yes. Our emergency services cover crime scene and trauma cleanup, and we take care of graffiti removal too. We also provide certified mold remediation services.
Q: Are you available for damages limited to just one or two rooms?
A: Yes. We respond to your call regardless of project size. Whether you need cleanup and recovery in one hotel room or throughout the entire property, we’re ready for the job.
Q: How much does hotel water or fire damage restoration usually cost?
A: No two hotel properties are alike, so we can’t answer that question without an on-site assessment. We caution hotel owners and managers to be very careful of cleaning contractors who give out phone quotes.
Q: Can you help me understand my insurance paperwork?
A: Yes. We know how to work with local and national insurance carriers, so we can help you navigate the claims process. Insurance companies prefer working with us because we maintain important Quality Restoration Vendor status.
Our Complete Line of Commercial Disaster Restoration Services
In addition to our disaster restoration services for Chicago hotels, we take care of these properties and more:
When disaster strikes, you want the best restoration contractor in Chicago and the suburbs. We’re ready to respond with expert, certified cleanup and recovery services for hotels and hospitality properties. ServiceMaster Restoration by Zaba stands ready to answer your call 24/7.