Our COVID-19 Protocols for Your Protection

As an essential business serving Chicago, IL and the suburbs, we’re here to serve you throughout the COVID-19 pandemic. We’ve developed rigorous job-site protocols to protect both you and our field technicians.

These updated procedures are specifically designed to ensure the health of everyone on the premises during our service call to your home or business.

ServiceMaster Restoration by Zaba: COVID-19 Protocols

✓ Constant Guideline Monitoring

We constantly monitor COVID-19 data from the CDC, EPA and OSHA. Following their latest guidelines, we adjust our procedures to comply with all recommendations and regulations.

✓ Employee Testing

All employees in our company are temperature-tested and interviewed daily for possible symptoms. This includes staff at our headquarters, our team managers and our field crews.

✓ Personal Protection Gear

We provide technicians with COVID-19 appropriate PPE including CDC-approved face masks and disposable gloves. Each employee practices hand-washing hygiene and proper suiting up before every job.

✓ Complete Equipment Disinfecting

Before and after every service call, our technicians thoroughly clean and disinfect all tools and equipment. We’re also prepared to disinfect on-site equipment during the restoration process.

✓ Critical Customer Information

We stay in communication with you about important details pertaining to the current health of those at your home or workplace. This information helps us provide the safest services possible.

✓ Your Personal Protection

We ask everyone living or working on the property to wear face masks during our service call. Our team members adhere to strict social distancing. We request that you follow the same protocols.

✓ Ongoing Job Disinfecting

When a job takes several days to complete, our technicians routinely disinfect touch points, surfaces and equipment before leaving your property at the end of the day.

✓ Safe, Secure Communication

We communicate with you by phone, through text and via email. It’s important to us that you have peace of mind with our process. Feel free to ask us questions through safe communication channels.

We’re Here for You

Please don’t hesitate to call if you need help with water or fire damage restoration. We’re here for you and ready to respond with all the precautions necessary to ensure your health and safety.

If you have any questions about our COVID-19 protocols and procedures, we encourage you to reach out: 773-647-1985

Should I report water or fire damage to my insurance company during the COVID-19 pandemic?

Yes. Any delay in reporting water or fire damage to your property could have a negative impact on filing a claim. Most insurance companies require immediate attention to any type of damage at your home or business. We can help you with the claims process.

Can your restoration work in my home affect seniors or someone with an underlying condition who lives here?

We take all possible precautions to protect everyone on the premises. Our staff will ask specifically about occupants who might be at a higher risk so that we can plan our service call accordingly.

How can I make sure I have a proper face mask to wear during your service call?

Many Chicagoland residents are making face masks from everyday fabrics and materials found around the home. Take a look at online tutorials that explain how to sew face masks. Several local news sites offer instructions and patterns through downloads that outline the steps.