How Should I Choose a Restoration Company During the COVID-19 Pandemic?

By: Diana Rodriguez-Zaba
Updated on: January 15, 2024

Smoke from a kitchen fire coats walls and ceilings with unhealthy soot. You need a restoration contractor who can eliminate stains and odors throughout the house. A broken fire sprinkler system soaks your business overnight. You need a water damage team to clean up the mess as quickly as possible.

In the past, you wouldn’t hesitate to bring in outside help for these situations. Today, the COVID-19 pandemic affects everyone’s sense of security.

How do you choose the best restoration contractor during these troubling times?

What Should I Look for in a Restoration Contractor Right Now?

It’s important to feel confident about any business that comes into your home or place of work. That’s especially true as we all deal with COVID-19. Now is a good time to line up a restoration company you can call in the future.

Use these six tips for choosing a restoration contractor you can trust.

1. Reputation Is Important

restoration contractor reviews
Check Google, Yelp, and the BBB to read customer reviews

A restoration business earns its solid reputation by consistently providing the highest levels of customer service. Check a company’s track record through independent review sites. Pay attention to comments about accurate estimates, work quality and timely job completion.

2. Talk to People You Trust

As you narrow down your choices, talk to family and friends. Ask them to recommend restoration companies they count on. Share your concerns about having technicians inside your property during the pandemic. Someone you know may have recently had a positive experience with a restoration business.

3. Explore the Company’s Website

A reputable restoration contractor should have a robust website that’s informative and easy to navigate. It clearly states that the company is a licensed, bonded and insured business. Look for other helpful links to national affiliates, BBB ratings and customer testimonials.

4. Confirm Company Certification


Call the company, and ask about their certification process. You want to work with a restoration business that maintains IICRC certification for all its technicians. This ensures that you’re taken care of by professionals highly trained in all aspects of property restoration including biohazard cleanup.

5. Look for Years of Experience

An established restoration company backs its work with years of proven experience. Technicians can handle any type of project under the toughest circumstances. They know how to mitigate the spread of disease in workplaces and how to safely perform their jobs in residential settings.

6. Expect Open Communication

A restoration contractor who serves you best is the one who promptly returns phone calls and always keeps you in the loop. Headquarter staff and field team members are courteous, helpful and ready to answer your questions.

What COVID-19 Questions Should I Ask the Restoration Contactor?

Once you’ve decided on which restoration company is right for the job, ask the following questions. The right answers give you the confidence you need to allow them inside your home or business.

1) Do you use personal protective equipment (PPE)?

chicago restoration contractor wearing ppe
Our restoration technicians are always equipped with PPE

All field technicians suit up for projects wearing the latest PPE including OSHA-approved respirators and face masks.

water damage equipment in chicago home

In between jobs, technicians should thoroughly disinfect all equipment such as vacuums, air movers and dehumidifiers.

3) Has anyone at the business recently been sick or traveled abroad?

A responsible restoration contractor closely monitors the health of all employees, especially during this pandemic.

4) Can you maintain social distancing in my home or business?

Industry-trained technicians understand and practice social distancing in residential and commercial settings.

What COVID-19 Questions Will the Restoration Company Ask Me?

During any type of restoration work, the company does everything possible to ensure your safety and that of its teams. Staff might ask you the following questions before sending out technicians.

1) Has anyone in the home or workplace recently developed symptoms of COVID-19?

Your answer helps the restoration teams arrive fully prepared to safely take care of the job.

2) Are there seniors or anyone with underlying conditions at home?

Knowing the condition of everyone on the property allows technicians to proceed with the utmost safety.

3) Do you have masks or PPE to wear during the restoration work?

A reputable restoration contractor wants you to stay safe while technicians are on the premises.

We’re Here to Answer All Your Questions

servicemaster skokie team
Our team here in Chicago

ServiceMaster Restoration by Zaba is designated as an essential business here in Chicago, IL. Our restoration services are available 24/7 during the COVID-19 pandemic and beyond. We understand your concerns. You’re right to be cautious about who you allow into your home or business.

Please feel free to call and ask about our policies and procedures for keeping you safe during these difficult times. We’re happy to answer all your questions and give you the peace of mind you deserve.

As Chicago’s most trusted restoration company, we’re here for you. If you’re experiencing fire or water damage call us now: 773-647-1985

Does the CDC recommend wearing face masks?

Yes. The CDC recommends wearing cloth face coverings or masks in public, especially in places where social distancing can be difficult.

How long does the coronavirus live on surfaces?

Current evidence indicates that COVID-19 can remain viable on surfaces for several hours and as long as three days.

Is it possible to catch COVID-19 from food in my home or business?

According to current research, no. Before preparing or serving food, wash hands with soap and water for at least 20 seconds, and disinfect all working surfaces.