Before Hiring a House Cleaner, Ask Them These 6 Revealing Questions

Author: Diana Rodriguez-Zaba
Last modified: March 13, 2019

Last Updated on

Finding yourself in the middle of a disaster, move, or a house that’s gotten out of control feels overwhelming. You know extensive work needs to get done, but you have no idea where to start.

If you haven’t already, consider hiring a house cleaner. A professional can make your life easier and take the burden off you by restoring your home to its original condition.

But what qualities should the ideal housekeeper have? How do you know you’re working with the right agency who cares about your needs?

Check out our guide and discover everything you need to know about finding the right kind of professional help for deep cleaning your home.

6 Questions to Ask a House Cleaner Before Hiring Them

1. Does the Company Provide Their Own Products or Environmentally-Friendly Ones?

Before you commit to a company, find out what’s included in their services in terms of cleaning products. Do they offer to bring their own or would they rather use theirs?

Is there an option if you want environmentally friendly cleaning products, or do you need to supply your own?

Knowing these answers helps you determine what you need to have on hand with you future service cleaner. If you don’t need to supply anything, you’ll never worry about running out of cleaning products; know that you’ll possibly deal with an upcharge if this is the case.

2. Are Rates Set per Hour or Project?

Before hiring a house cleaner, think about your needs and how rates can affect how much you’re paying.

If you’re looking for a cleaning service to tackle a project, such as cleaning out your closet, this could get considered a project, and subject to different prices. Are you moving out of one house and into another, and need both homes deep cleaned?

Knowing if these are set on hourly rates or by a flat rate per project makes a difference.

Find out how the cleaning service handles these situations before you book them. This allows you to plan out how you’ll use the service.

If nothing else, finding out about rates gives you a starting point. This is helpful when deciding which company to hire and if you’re getting the best price for your money.

3. Does the Company Perform Background Checks?

Background checks are standard in most companies, and a home cleaning business is no exception. Background checks ensure that the folks coming to your home haven’t committed major crimes like burglary or theft.

But don’t assume that a nice logo and a professional looking exterior mean a company doesn’t have any bad apples. Ask point blank if these individuals have gone through a background check and passed before they’re sent out to your home.

You’ll have peace of mind knowing what you’re dealing with. If an issue occurs, it’s easier to contact the agency about what’s happened rather than remaining uninformed.

4. Is the Company Insured and Bonded?

Asking if a company is insured and bonded is something that escapes through the cracks for many people seeking cleaning services, but it’s worth finding out. Companies that insure their workers protect you if an accident occurs while they’re cleaning.

If something happens and you discover items got stolen or a worker injured themselves while cleaning, you’re responsible if the company doesn’t have insurance. Rather than deal with the effects of making a claim and watching your insurance rates rise, go for a company that has insurance.

You’ll save yourself the headache of dealing with potential problems from a cleaning service professional that’s taken something from you or hurt themselves while on the job. Best of all, a proper company can find someone else to fill in after the incident takes place.

5. What Services Are Offered?

When contacting a cleaning service, find out what sorts of services they offer, what they don’t do, and if there are any package deals you can take advantage of. Evaluate your needs and decide what you’re looking for in a cleaning person.

Do you want someone to come out and work with you on a huge cleaning project? Was a room in your house destroyed from water damage, and you need a service that has experience in this?

Are there certain jobs that cost more, or is there a special deal that focuses only on a few tasks that pique your interest?

Some companies are designed to handle tough issues, such as dealing with mold. If you’re dealing with disasters, moving in or out of a home, or need help with a special situation, don’t feel intimidated.

Understanding what’s services a company has available helps narrow down your choice of cleaning companies and find the one that’s right for you.

6. How Long Has the Company Been in Business?

Knowing how long a company’s been in operation isn’t always telling when deciding if you should hire them or not. New companies can offer lower rates and still have quality cleaners and insurance in place.

But if you’re looking for years of experience or have a specific problem, it’s possible a company that’s been around for years is what you’re seeking. Find out from the company how long they’ve operated for, but also if they have any previous experience.

Find out what the specifics are of the business before making a decision.

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When hiring a house cleaner, it’s important to find a company that offers the qualities you’re looking for. From rates and experience to the types of services offered, finding the answers to these questions makes a world of difference.

If you’re looking for a quality deep cleaning and restoration company in the Chicago area, we’re here to help. Contact us and see how we can help you with a variety of tasks.

From moving in (or out) of your home to disaster cleaning, we’re here for you 24/7.

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