Emergency Medical, Trauma & Crime Scene Cleanup – FAQ

By: Diana Rodriguez-Zaba
Updated on: March 13, 2019

ServiceMaster Restore serves the greater Chicago area

If you or someone in your home or place of business have suffered a medical emergency or trauma, you have a lot of pressing issues to deal with. The last thing that you should have to worry about right now is the cleanup. Fortunately, there are cleaning services who are devoted specifically to cleaning up the aftermath of a medical emergency or trauma. Here are some of the common questions that people often have in this situation.

Q. Who will pay for medical emergency and trauma cleanup?
A. If a suicide, homicide, crime scene or accidental death has occurred in your home, your homeowners’ insurance will likely cover the cost of trauma cleaning services.

Q. Do I have to use the medical emergency and trauma cleaning service recommended by my insurance company?
A. No. You have the right to choose whichever cleaning service you prefer, and your homeowners’ insurance company cannot require you to use a particular company.

Q. How soon will trauma cleaners come out to clean up the scene?
A.Cleaners who specialize in cleaning up after crime scenes, medical emergencies and traumas will typically come out to the location quickly, within 24 hours.

Q. Why should I call a trauma cleanup service instead of just cleaning it up myself?
A. If you have just experienced a medical emergency, violent crime, or other trauma, you are undergoing a lot of stress. Attempting to clean up the aftermath of that experience will place unnecessary emotional stress on you that you shouldn’t have to deal with. There is no need to go through that when there are people who are specially trained to deal with these situations for you.

Q. Are there health hazards involved in cleaning up the scene myself?
A. Yes. When you attempt to clean up after a medical emergency or crime scene by yourself, you are exposing yourself to biohazard waste, including blood borne pathogens. For your own health and safety, it is best to leave the cleanup to trained professionals who have the proper safety equipment to handle the job.

Q. Will it be safe to enter the scene after the team finishes the cleanup?
A. Yes. We want to return your home or business to its original condition and leave it just as it was before this trauma occurred. We will make sure that it not only looks clean, but is also sanitized and free from any odors.

Q. If I can’t see any blood, does that mean that the site is clean and safe?
A. No. While removing visible evidence of a trauma is a start, there could be blood or other fluids that leak into fabrics, cracks, and crevices. We will remove all visible and invisible traces of the trauma and sanitize the area.

Q. Will the police clean up the trauma scene?
A. No. Once the police have completed their investigation and released the crime scene, it becomes the responsibility of the family or property owner to have it cleaned.

Q. Why should I choose a company that specializes in medical emergency and trauma cleanup?
A. A trauma clean up service has the specialized knowledge, equipment and skills to deal with this situation. Trauma cleaners are available 24 hours a day, so that you can move past this as quickly as possible.

If you have experienced a medical emergency or trauma, let ServiceMaster Restore handle the cleanup for you. Our staff are experienced in handling blood cleanup as a result of medical emergency or violent crime, fingerprint dust removal, tear gas cleaning, meth lab cleanup, bio hazard cleanup, and more.

You have gone through enough; let the professionals at ServiceMaster Restore handle the cleanup.